ITIL Schulungs-Blog

As IT infrastructure became more complex, there was a growing need to manage the library of IT services. This was the beginning of the IT service catalogue, a standardised framework introduced in ITIL® v3 to manage the ‘menu’ of IT services, and further reinforced by the ‘service catalogue management’ practice in ITIL 4.

Navigating the intricate landscape of regulatory compliance and aligning with IT Service Management (ITSM) industry standards can be daunting for organisations. However, understanding and implementing regulatory compliance in conjunction with ITSM industry standards is not just about legal adherence—it's a strategic tool that enhances operational efficiency, boosts customer trust, and mitigates risks.

A Gartner report has found that there is a huge demand for IT talent, which is now exceeding supply, with 73% of CIOs having concerns about the battle for IT talent. With the high demand for talent in this sector, the salaries, benefits, and incentives offered are also increasing, which can make retraining and reskilling in this field an attractive proposition.

Fostering a culture of continual service improvement (CSI) in IT Service Management (ITSM) is crucial for organisations aiming to enhance the quality of IT services and consistently increase customer satisfaction. It is also engrained in ITIL principles as part of the plan-do-check-act (PDCA or Deming) cycle, helping teams improve and refine services, leading to better performance.

The Internet of Things (IoT) is reshaping industries, transforming everyday objects into smart, interconnected devices that offer unprecedented efficiency, convenience, and insight. However, as IoT continues to grow, the demand for skilled professionals capable of developing, managing, and securing IoT systems is increasing rapidly. Our 2024 research report found that 67% of organisations plan to invest in building IoT skills this year.

The best IT service management (ITSM) tools and software can significantly vary based on an organisation's specific needs, scale, and budget. However, several ITSM tools have gained popularity due to their comprehensive features, scalability, user interface, and integration capabilities.