Gepostet am Wednesday, 20th September 2023 09:30
ITIL® 4 in action: Real-life examples of how the framework has been adopted
Adopting ITIL® 4 can be extremely beneficial for an organisation, as the framework provides guidance on how best to establish value streams which deliver services that meet customer needs and objectives.
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Gepostet am Tuesday, 12th September 2023 09:30
Unravelling the concept of value co-creation in ITIL® 4
Referenced in the first of the guiding principles ‘focus on value’, value co-creation is a core concept in the ITIL® 4 framework. But what is value co-creation? And how can your organisation benefit from it?
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Gepostet am Tuesday, 5th September 2023 09:30
Delivering seamless customer journeys with ITIL® 4
Customer journeys often now begin with a digital ‘front-end’. As this initial human interaction has been removed, it is important to make sure a customer still feels heard and understood. To combat this, ITIL® 4 provides a clear seven step customer journey to ensure that the desired outcome is met by both the IT service provider and the customer.
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Gepostet am Wednesday, 30th August 2023 09:30
Why ITIL® 4 is essential training for automation enthusiasts
This year our research found that 56% of organisations are investing in automation skills. Which is no surprise when automation has become an essential enabler of efficiency, scalability, and innovation across industries.
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Gepostet am Monday, 21st August 2023 09:30
ITIL® 4 and Data Science: A powerful partnership for data-driven decision making
Strategic and considered decision making is a vital part of the success of any business, and making use of the right resources can be an integral part of this process. Leveraging the tools available through data science, particularly when combined with the knowledge gained from an ITIL® 4 certification, can assist IT service management (ITSM) professionals in making reliable decisions backed by data-driven insights.
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Gepostet am Tuesday, 8th August 2023 09:30
How can ITIL® 4 and Agile work together to streamline IT services?
To consistently provide high quality digital products and services that meet customer needs in an efficient manner, IT departments need a strategy that can combine agility with process optimisation.
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