ITIL® 4 is here! FIND OUT MORE

ITIL® Training Courses

ITIL® 4 is here!

ITIL® 4's release date has officially been announced for 2019. The next generation in ITIL has been designed with the modern digital world in mind and aims to help organizations transition from today's ways of working to preparing for tomorrow's.

As always, ITIL will continue to support IT teams in their efforts to support businesses as a whole. It provides an invaluable digital operating model for businesses that offer tech-enabled products and services. This end-to-end model will also offer important practical support to emerging technologies.

ITIL 4 incorporates much of the content of ITIL V3, so existing investments in ITIL are protected, but ITIL 4 highlights the importance of a holistic view and collaborative work to successfully deliver products and services.

What does this mean for ITIL V3?
ITIL V3 continues to be recognised as a credible IT certification and the exam will remain available until AXELOS announces that the certification will be retired. Please read our FAQs for more information on how to transition over to ITIL 4.

Benefits of ITIL Training for Organisations:

  • Match quality of service to customer needs and expectations
  • Maintain positive business relationships with customers
  • Quantify and demonstrate the true value of services
  • Benchmark services and maximise return on investment
  • Minimise risks from unexpected service failures
  • Support low-risk business change at the right speed

Benefits of ITIL Training for Individuals:

  • Reliably measure and demonstrate service value
  • Learn the global language used by ITSM professionals
  • Use ITIL tools and techniques to improve efficiency
  • Join a community of millions trained in ITIL
  • Prove value to employers and increase your salary prospects
  • Be recognised for your expertise by colleagues and peers

What course should I take?


ITIL Foundation training provides you with the basic terminology, structure, concepts and principles of the framework.


ITIL Practitioner training prepares you fully for practical application of the framework to your organisation.


Intermediate level study covers the ITIL Service Lifecycle and Service Capability streams, allowing you to qualify as an ITIL Expert in ITSM.


We are also able to provide tailored, corporate solutions - simply let us know of your requirements.

Why train with ILX Group?

  • 30 years' experience delivering training solutions
  • Over 5,000 corporations and 250,000 individuals served
  • Industry-leading online learning tools
  • Expert-led classroom courses
  • Pass Pledge on our Foundation exams

When you purchase a course through you will benefit from our 30 years of experience delivering accredited best practice training to over 5,000 corporations and 250,000 individuals internationally. We offer highly developed online learning tools and, depending on your country, instructor-led classroom courses as well, so you can seek certification in whichever learning style that suits you best. We're confident in the training we provide. That's why, if you don't pass your e-learning Foundation exam, you can re-sit it for free within three months of your first attempt.

What is ITIL?

The IT Infrastructure Library® (ITIL®) is the world's most adopted and widely-recognised approach to IT Service Management (ITSM). ITIL training exists to support the needs of a business environment. It enables you to reduce your IT costs while delivering better services, by improving the way teams interact and manage your business's IT infrastructure. Used and adapted by industry-leading brands such as Hewlett-Packard, IBM, NASA, British Airways and The Walt Disney Company, studying ITIL can provide many proven benefits.