Ideal for IT professionals who design digital products and services, and who are responsible for service delivery. It covers the core service management activities, and will help you to improve how services are developed.
The DSV qualification focuses on all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. Perfectly suited to anyone who manages customer journeys and experiences.
Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.
The training style and material was appropriate and the exam booking was seamless.
The course content, presentation was excellent. So easy to follow & understand.
I asked for a few weeks extension after my subscription expired as I had not finished the course, which was granted without hesitation.
Would recommend ILX to anyone