Ideal for IT professionals who design digital products and services, and who are responsible for service delivery. It covers the core service management activities, and will help you to improve how services are developed.
The DSV qualification focuses on all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. Perfectly suited to anyone who manages customer journeys and experiences.
The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.
All in all, I was able to ace the certification with about 3-4 weeks of effort.
The training style and material was appropriate and the exam booking was seamless.
The course content, presentation was excellent. So easy to follow & understand.
I asked for a few weeks extension after my subscription expired as I had not finished the course, which was granted without hesitation.
Would recommend ILX to anyone
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