ITIL Training blog

To consistently provide high quality digital products and services that meet customer needs in an efficient manner, IT departments need a strategy that can combine agility with process optimisation.

As the IT landscape becomes more complex, keeping pace with changing customer demands quickly and efficiently can be a real challenge. Combining multiple best practice approaches can be one way to do this.

Artificial intelligence (AI) is one of the fastest growing markets in the world, with 35% of businesses adopting it globally and a further 42% considering its usage in the future[1]. Combine this with the accelerating speed of digital transformation in many industries, and it’s becoming increasingly evident that IT service management professionals need to start using AI to enhance their capabilities.

Businesses are continually seeking new ways to optimise operations, improve customer satisfaction and reduce costs. And a way in which organisations can achieve this is by adopting, ITIL® 4 and DevOps.

As the pace of social, technological, economic, and environmental change increases, organisations need IT services that they can rely on. Senior management need to see that those services are being properly managed and that the necessary control and oversight is in place. The ITIL® 4 Digital and IT strategy qualification is designed for leaders, to help them create and implement a digital strategy to successfully meet their business objectives.

The driving force for learning and development in 33% of organisations this year, according to our research, is the need to increase productivity. Training in ITIL® 4: Direct, Plan and Improve will help IT and digital teams to support and manage change with minimal disruption, and achieve strategic objectives more effectively and efficiently.