Posted on Tuesday, 5th September 2023 09:30
Delivering seamless customer journeys with ITIL® 4
Customer journeys often now begin with a digital ‘front-end’. As this initial human interaction has been removed, it is important to make sure a customer still feels heard and understood. To combat this, ITIL® 4 provides a clear seven step customer journey to ensure that the desired outcome is met by both the IT service provider and the customer.
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Posted on Wednesday, 30th August 2023 09:30
Why ITIL® 4 is essential training for automation enthusiasts
This year our research found that 56% of organisations are investing in automation skills. Which is no surprise when automation has become an essential enabler of efficiency, scalability, and innovation across industries.
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Posted on Monday, 21st August 2023 09:30
ITIL® 4 and Data Science: A powerful partnership for data-driven decision making
Strategic and considered decision making is a vital part of the success of any business, and making use of the right resources can be an integral part of this process. Leveraging the tools available through data science, particularly when combined with the knowledge gained from an ITIL® 4 certification, can assist IT service management (ITSM) professionals in making reliable decisions backed by data-driven insights.
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Posted on Tuesday, 8th August 2023 09:30
How can ITIL® 4 and Agile work together to streamline IT services?
To consistently provide high quality digital products and services that meet customer needs in an efficient manner, IT departments need a strategy that can combine agility with process optimisation.
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Posted on Tuesday, 1st August 2023 09:30
How can ITIL® 4 and Lean be combined to maximise IT efficiency?
As the IT landscape becomes more complex, keeping pace with changing customer demands quickly and efficiently can be a real challenge. Combining multiple best practice approaches can be one way to do this.
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Posted on Tuesday, 25th July 2023 09:30
Optimising AI adoption with the ITIL® 4 framework
Artificial intelligence (AI) is one of the fastest growing markets in the world, with 35% of businesses adopting it globally and a further 42% considering its usage in the future[1]. Combine this with the accelerating speed of digital transformation in many industries, and it’s becoming increasingly evident that IT service management professionals need to start using AI to enhance their capabilities.
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