Posted on Monday, 21st August 2023 09:30
ITIL® 4 and Data Science: A powerful partnership for data-driven decision making
Strategic and considered decision making is a vital part of the success of any business, and making use of the right resources can be an integral part of this process. Leveraging the tools available through data science, particularly when combined with the knowledge gained from an ITIL® 4 certification, can assist IT service management (ITSM) professionals in making reliable decisions backed by data-driven insights.
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Posted on Tuesday, 8th August 2023 09:30
How can ITIL® 4 and Agile work together to streamline IT services?
To consistently provide high quality digital products and services that meet customer needs in an efficient manner, IT departments need a strategy that can combine agility with process optimisation.
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Posted on Tuesday, 1st August 2023 09:30
How can ITIL® 4 and Lean be combined to maximise IT efficiency?
As the IT landscape becomes more complex, keeping pace with changing customer demands quickly and efficiently can be a real challenge. Combining multiple best practice approaches can be one way to do this.
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Posted on Tuesday, 25th July 2023 09:30
Optimising AI adoption with the ITIL® 4 framework
Artificial intelligence (AI) is one of the fastest growing markets in the world, with 35% of businesses adopting it globally and a further 42% considering its usage in the future[1]. Combine this with the accelerating speed of digital transformation in many industries, and it’s becoming increasingly evident that IT service management professionals need to start using AI to enhance their capabilities.
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Posted on Tuesday, 18th July 2023 09:30
How can ITIL® 4 and DevOps work together for better IT service management?
Businesses are continually seeking new ways to optimise operations, improve customer satisfaction and reduce costs. And a way in which organisations can achieve this is by adopting, ITIL® 4 and DevOps.
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Posted on Monday, 10th July 2023 09:30
Driving digital success: The importance of ITIL® 4 Digital and IT Strategy for senior management
As the pace of social, technological, economic, and environmental change increases, organisations need IT services that they can rely on. Senior management need to see that those services are being properly managed and that the necessary control and oversight is in place. The ITIL® 4 Digital and IT strategy qualification is designed for leaders, to help them create and implement a digital strategy to successfully meet their business objectives.
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