ITIL Training blog

Technology will continually transform how organisations and industries operate. But since the emergence of ways of working such as Agile, DevOps and Lean, along with technological innovations, including artificial intelligence (AI), automation, cloud, machine learning, and robotics, traditional business and operating models have had to evolve more frequently, in order to:

With increasing customer expectations, the ability to deliver on their needs has become a higher priority. The focus on delivering a positive customer experience is not only essential in strengthening loyalty and enhancing the reputation of your organisation, but it also provides an opportunity for you to increase operational effectiveness and efficiency while saving costs.

39% of companies surveyed in our ‘L&D in 2023: Challenges, Priorities and Opportunities’ research report stated digital transformation was driving the demand for learning and development.

Are you an IT service management professional looking to expand your skills and career opportunities? Or maybe you’re just starting out in the industry, researching what qualifications will give you the best chance of success. In either case it’s very likely that you’ve come across ITIL® 4 while scouring job postings or certification programmes.

Research we conducted with senior business leaders, HR and L&D professionals this year found that ITSM and Enterprise service management (ESM) are some of the most in-demand skills. Especially in the IT department (37%) and Marketing and Sales function (33%).

The Great Resignation saw people leaving their roles in their thousands, but now there’s a new trend sweeping the labour market – ‘The Great Comeback’!