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ITIL Training blog

ITIL Blog
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Posted on Friday, 3rd November 2017 14:00
Top 5 ITIL Myths Debunked
Since the 1980s, ITIL has defined standards for service management best practice. ITIL has endured as newer approaches grow, such as DevOps and Agile. Throughout, countless myths about ITIL have proliferated. This blog entry takes 5 of the biggest myths about ITIL, and clears up any misconceptions.
Submitted by ILX Marketing Team
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Posted on Friday, 6th October 2017 11:18
ITIL vs. DevOps
The conflict between ITIL and DevOps is huge in the service management industry. There are arguments that make a valid case for the two being irreconcilable. There are just as many that are speculative or misinformed. This blog entry will dig deep into rhetoric from both sides of the debate. Some arguments will be legitimate. Others will show who may need to revise their understanding of either ITIL or DevOps.
Submitted by ILX Marketing Team
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Posted on Monday, 18th September 2017 09:10
What Will the Future Service Desk Look Like?
IT service management is all about looking forward. We all strive for continual improvement. This goes hand in hand with technological innovation. Old service desks struggle to meet a greater demand for efficiency. They’re held back by things like dated support ticket systems, clunky functionality and poor cloud support. What upcoming trends will help fix longstanding problems? Here are our best guesses.
Submitted by ILX Marketing Team
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Posted on Monday, 14th August 2017 09:10
How ITIL Can Help Small-Medium Businesses (SMBs)
In the last two decades ITIL has helped some of the world’s biggest corporations. Disney, Microsoft, IBM, these are just some of the many ITIL success stories. However, there is the misconception that ITIL cannot also benefit small businesses. Here are 4 ways ITIL can help small and medium enterprises (SMEs) reach their long term goals.
Submitted by ILX Marketing Team
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Posted on Thursday, 13th July 2017 09:10
3 Reasons Why ITIL is Important
Whoever informed you of the ‘death of ITIL’ has been grossly misinformed. Any allegations of irrelevance, favouring Agile or DevOps, fail to consider ITIL's scalability. ITIL has maintained a reputation as gold-standard ITSM framework for over two decades. This reputation is as valid in 2017, and will continue to be so going forward. This blog takes three examples of big issues currently faced by companies, and how ITIL can help them.
Submitted by ILX Marketing Team
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Posted on Monday, 12th June 2017 09:10
5 Things You Must Do When Implementing ITIL
It’s one thing to improve ITIL implementation in your company. Introducing it in the first place is a whole different task. You have work ITIL into the organization’s existing culture. After that, you have the lay the groundwork for continual improvement. Here are five things to consider when first implementing ITIL.
Submitted by ILX Marketing Team
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