ITIL Training blog

A digital transformation strategy is often misperceived as an event, something which you go through to get to an end goal. When in fact, a digital transformation strategy outlines the processes for continual change. So while there may be goals along the way, it is very much an ongoing thing.

Strong communication is of great importance in IT service management. It has the power to drive you towards your goals successfully by improving collaborative practices and holistic working, all whilst promoting transparency and building trusting relationships.

We are excited to announce the launch of our ITIL 4 Managing Professional Transition course. This brand new e-learning certification is the perfect way to keep your qualifications up to date. Whilst many of us are working from home (particularly at time of publishing), the e-learning format of this course is ideal.

Change in business is inevitable yet can be unexpected. The current COVID-19 situation is a prime example of this. Unexpected changes require you to respond rapidly yet with consideration.

Project management by nature has a lot of moving parts. One of the biggest challenges for leaders can be keeping all the cogs of a project running smoothly. Managers trying to turn every handle at once risk burnout, low staff morale and a lack of productivity.

Remote working is the Marmite of the workplace. Some advocate it whilst others despise it. Either way, it is a hot topic right now, and one worth having a conversation about. Here we delve into the pros and cons of remote working for businesses.