ITIL Training blog

Change is constant in business today. Change has the power to increase profits and brings about growth. It can also improve productivity, employee satisfaction and develop customer relationships. Change is not something to be feared, but embraced!

The fast-paced nature of the IT environment presents a number of challenges for IT service professionals, not least the management of risk. The ever-evolving digital world means that businesses are forever changing and growing, adopting new technologies and transitioning their services. Handling risk effectively through this continuous change is paramount. Read on to discover how, as an ITSM, you can master smart practices to harness risk management.

Digital enterprise is notoriously fast paced, and so our ITIL 4 High Velocity IT course has been developed to equip ITSM managers - and aspiring managers - to deliver digital services successfully at speed.

There have been substantial job losses at the hands of the pandemic, but rather than changing career paths or taking lower grade work, people are turning to self-employment. Online freelance specialists PeoplePerHour have announced they’ve seen a 63% increase in freelancer registrations in the last 12 months.

Successful innovation is customer-driven. Only by knowing your customers can you turn ideas into reality with confidence. But how can you achieve this?

Every touchpoint your customers have for you determines the reputation of your organisation. And so, it is more important than ever that your IT help desk not only offers solutions and resolves technology related issues, but also provides a service which is consistent with your business. Here we’ve rounded up the best practices you can follow to ensure your IT help desk excels.