This year our research found that 56% of organisations are investing in automation skills. Which is no surprise when automation has become an essential enabler of efficiency, scalability, and innovation across industries.
To support their transformation initiatives, organisations are using frameworks such as ITIL® 4 to help them align automation with best practices in service management.
But what are the benefits of ITIL 4 for automation?
The framework will help organisations to enhance operational excellence, save costs, and improve customer satisfaction, as it can support them by:
- Enhancing service delivery: ITIL 4 provides a comprehensive approach to service management and when combined with automation, will help to streamline service delivery processes. Which in turn reduces downtime, increases response times, and ensures service quality is consistent
- Standardising change management: Automation plays a decisive role in standardising change processes, and will help to reduce potential human errors and unauthorised changes. It can also provide a more stable and reliable IT environment by ensuring approval workflows, changes are tracked, and that policies are complied with
- Increasing scalability and flexibility: As an organisation grows, they will have an increasing volume of tasks and processes to manage. By combining ITIL 4 and automation, they will have the ability to scale without needing to increase their manual efforts. As automated workflows and processes can be easily adapted to the changes required for scaling
- Reducing costs: By automating repetitive tasks, organisations can ensure that their IT teams have more time to focus on strategic initiatives. Also, automation helps to reduce disruptions and errors, which incur costs
Why should you or your teams certify in ITIL 4?
Our research also revealed that IT service management (ITSM) skills are in demand within 62% of organisations this year.
ITSM is a term which describes the development and delivery of digitally enabled products and services. And ITIL 4 is a flexible, end-to-end operating model for the creation, design and management of digitally enabled products and services.
ITIL 4 is also the latest iteration of this well-known framework, which scope was expanded to meet the needs of the modern service economy. As part of this expansion, the framework complements DevOps, Lean and Agile ways of working, and provides guidance on the application of technologies including automation – which makes it a valuable certification for organisations and individuals to invest in.
Want to learn more about the ITIL 4 certifications?
If you’re someone who is looking to automate digital processes within your organisation, or a professional looking to learn new skills, then you can find out more information via our website.
Alternatively, if you’re ready to start your ITIL 4 training, we have e-learning, virtual classroom and blended training options to choose from!