"Anglo American plc is one of the world's largest mining companies; with IM staff distributed across the globe. For this reason, the ITIL Foundation e-learning solution from ILX has provided us with an excellent mechanism to educate our staff, often located at mining sites far from major centres. The high standard of the multi-media rich course is exemplary in course design, interaction, assessment and learner support. The design of the course material makes it easy for students to navigate through the course material and optimise their learning at their own pace and convenience."

Brian Bear, Anglo American, South Africa


ITIL's full form is IT Infrastructure Library. It's a globally recognized and accepted approach to IT. It support the needs of a business environment by lowering IT costs while delivering better services. ITIL improves the way different teams interact and manage the IT infrastructure within a business. It incorporates a wide range of departments, from designing to developing.

ITIL remains the gold standard after 30 years because it delivers real business benefits by adapting to your business needs. It does this by managing risk, improving customer experience and enabling business change. It's ideal in a customer service based management system.

You can take a range of ITIL examinations and they're currently being taken in over 150 countries.


ITIL Foundation teaches the basics of the ITIL framework. Unlike more advanced levels, ITIL Foundation doesn't require any previous qualifications. You can see how it compares to other certification levels on our ITIL Qualifications page. Or you can click here to begin your journey to a professional qualification.


While ITIL contains processes and templates, it is a framework, not a methodology. Rather than a set of rigid rules, ITIL is a set of best practices that you can adapt to the organization's needs. As a framework, ITIL benefits from being compatible with popular methodologies such as Agile and Six Sigma.


ITIL is owned by AXELOS, a joint venture between Capita and the Cabinet Office, established in 2014. ITIL was formerly owned by the Office of Government Commerce, but AXELOS is now committed to maintaining and developing the future versions of ITIL.


ITIL was developed at the end of the 1980's -- when the level of IT service provided to the British Government was deemed insufficient. They needed an efficient IT framework that used resources within the Government's private sector. The Office of Government Commerce (OGC), then The Central Computer and Telecommunications Agency (CCTA), developed it. The earliest version of ITIL, GITIM (Government Information Technology Infrastructure Management) was very different to the current ITIL framework. The concept, however, was similar - both focus on service and delivery.

In 1990 government agencies and large companies in Europe soon adopted the framework. ITIL was used in government and non-government organisations and was spreading rapidly. IT evolved and likewise ITIL did. It grew in popularity in the UK, USA, and across the world.

It was in 2000 that CCTA merged into OGC. In that same year Microsoft also developed their Microsoft Operations Framework (MOF) using ITIL.


12 years after the release of ITIL Version 1, Version 2 was released in 2001. The Service Delivery books and Service Support were redeveloped into more usable concise volumes. It became, by far, the most widely used IT service management system with the best practice approach.

Version 3 of ITIL was published in 2007. It adopted more of a lifecycle approach to service management and had greater emphasis on the IT business integration.

ITIL was updated in 2011. No entirely new concepts were added. Instead, the aim of the update was to "resolve errors and inconsistencies in the text and diagrams across the whole suite". As it's the most up-to-date, ITIL 2011 is the version we teach.


ITILtraining.com is part of ILX Group, a leading international of professional learning and consulting solutions.

This website is dedicated to the IT Service Management E-learning available globally together with classroom courses delivered in certain territories.

All courses are developed in house with a dedicated team of experts and are available worldwide. The courses are accredited by PeopleCert, who offer the full AXELOS Global Best Practice portfolio. See the ITIL courses we have to offer.

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