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Posted on Thursday, 10th June 2021 11:41
How to handle risk in an IT environment
The fast-paced nature of the IT environment presents a number of challenges for IT service professionals, not least the management of risk. The ever-evolving digital world means that businesses are forever changing and growing, adopting new technologies and transitioning their services. Handling risk effectively through this continuous change is paramount. Read on to discover how, as an ITSM, you can master smart practices to harness risk management.
Submitted by ILX Marketing Team
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Posted on Thursday, 20th May 2021 15:55
What is ITIL 4 High Velocity IT?
Digital enterprise is notoriously fast paced, and so our ITIL 4 High Velocity IT course has been developed to equip ITSM managers - and aspiring managers - to deliver digital services successfully at speed.
Submitted by ILX Marketing Team
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Posted on Wednesday, 28th April 2021 10:27
Freelancing is on the rise but what does this mean for ITSM?
There have been substantial job losses at the hands of the pandemic, but rather than changing career paths or taking lower grade work, people are turning to self-employment. Online freelance specialists PeoplePerHour have announced they’ve seen a 63% increase in freelancer registrations in the last 12 months.
Submitted by ILX Marketing Team
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Posted on Monday, 29th March 2021 15:41
How to achieve data-driven innovation
Successful innovation is customer-driven. Only by knowing your customers can you turn ideas into reality with confidence. But how can you achieve this?
Submitted by ILX Marketing Team
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Posted on Friday, 26th February 2021 14:47
Best practices for your IT help desk
Every touchpoint your customers have for you determines the reputation of your organisation. And so, it is more important than ever that your IT help desk not only offers solutions and resolves technology related issues, but also provides a service which is consistent with your business. Here we’ve rounded up the best practices you can follow to ensure your IT help desk excels.
Submitted by ILX Marketing Team
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Posted on Tuesday, 16th February 2021 15:13
ITIL Bundles: The well-rounded approach to learning
If you have vowed to make 2021 your year for continued learning, are looking to up your game and progress in your career, then an ITIL bundle could be the perfect qualification for you!
Submitted by ILX Marketing Team
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