If you have decided to study for the ITIL qualifications, or just want an idea of what is involved in taking the ITIL exams, here you will find documents,
past ITIL® exam papers, quizzes and book references to help you with your ITIL training.
ITIL Process Model
ITIL Process Model AUS
The ultimate ITIL resource. A graphical ‘at a glance’ overview of all the ITIL processes and how they fit together. Perfect printed at A3.