Posted on Tuesday, 16th January 2024 09:30
What are the seven guiding principles of ITIL® 4?
The ITIL® 4 guiding principles serve as a set of recommendations and best practice to help support organisation through their IT service management (ITSM) processes. But what are these guiding principles, and how can applying them successfully benefit organisations.
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Posted on Tuesday, 9th January 2024 10:52
IT insights from our 2024 ILX group research report
Our 2024 ILX Group research report has unveiled some of the most interesting insights for the IT industry yet.
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Posted on Tuesday, 12th December 2023 09:30
Our predictions for the IT service management industry in 2024
IT service management (ITSM) skills are the most in-demand for IT departments in 2024 with 30% of organisations seeing a demand for them, according to our latest research. As these skills become more vital, how is the industry expected to develop in 2024.
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Posted on Tuesday, 5th December 2023 09:30
The ITIL® 4 dictionary: Explore the key terms and concepts of the methodology
Whether you are an experienced IT service management professional or new to the industry, training in ITIL® 4 will introduce a wealth of new language and concepts. To help you understand this key terminology we’ve curated a list of the core definitions you need to learn before you take your exam.
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Posted on Tuesday, 28th November 2023 09:30
Unlocking success: The value of ITIL® 4 for project management professionals
Project management professionals play a crucial role in driving successful initiatives within organisations. ITIL® 4 provides a best practice framework for these individuals to help elevate their skills and project outcomes.
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Posted on Tuesday, 21st November 2023 09:30
The top five areas to upskill for ITSM professional growth
As we’ve shown in two of our most recent blogs, there are many professional skills and technical abilities an individual needs to possess to succeed in the IT service management (ITSM) industry. But if all ITSM professionals possess these skills, how do you stand out from the competition?
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