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ITIL® 4 Foundation (DE) in Englisch Präsenzschulung

ITIL ist ein adaptierbarer und flexibler Rahmen für das Management von IT-Diensten
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Kurstyp: Präsenzschulung
Umsetzung: Präsenzschulung
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ITIL® 4 Foundation (DE) in Englisch Präsenzschulung

This two-day ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4.

Über diesen Kurs

This course is designed to help your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. With the assistance of the ITIL 4 concepts and terminology and group discussions you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 Foundation certification.

Dauer

This is an intensive two day classroom course.

At the end of the course, you will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement

Was ist abgedeckt?

This course includes, but is not limited to:

  • Overview of ITIL
  • Service management
  • ITIL guiding principles
  • Service value systems
  • ITIL practices

Im Umfang enthalten

This is an intensive two-day course that includes the following:

  • All accompanying course material (hardcopy)                                                                  
  • Online pre-course
  • The official ITIL 4 Foundation manual (digital & hardcopy)                                            
  • The cost of the ITIL 4 Foundation examination

Zielgruppe

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Voraussetzungen

There are no formal pre-requisites for attending this course.

Prüfungsinformationen

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.

Prüfungsformat

  • Closed book
  • 60 minutes duration
  • 40 questions each worth 1 mark
  • Pass mark 65% or higher (26 marks or above)