ITIL® 4 Foundation (DE) in Englisch Präsenzschulung

At the end of the course, you will:

• Understand the key concepts of ITIL service management
• Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
• Understand the four dimensions of ITIL service management
• Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
• Understand the key concepts of continual improvement

Was ist abgedeckt?

This course includes, but is not limited to:

• Overview of ITIL
• Service management
• ITIL guiding principles
• Service value systems
• ITIL practices

Im Umfang enthalten

This is an intensive two-day course that includes the following:

• All accompanying course material (hardcopy)                                                                  
• Online pre-course
• The official ITIL 4 Foundation manual (digital & hardcopy)                                            
• The cost of the ITIL 4 Foundation examination

Zielgruppe

• Individuals at the start of their journey in service management
• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
• Existing ITIL qualification holders wishing to update their knowledge

Voraussetzungen

There are no formal pre-requisites for attending this course.

Prüfungsinformationen

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.

Prüfungsformat

• Closed book
• 60 minutes duration
• 40 questions each worth 1 mark
• Pass mark 65% or higher (26 marks or above)