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ITIL Training blog

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Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo
Posted on Wednesday, 28th July 2021 11:06
Quality Assurance and testing within ITIL
Within the ITIL framework, the Service Validation and Testing process plays an important role. Not only is it used to actively maintain test environments, but it also works to ensure that developments meet the quality standard as well as customer expectations, and it verifies that releases can continue to be supported beyond their launch.
Submitted by ILX Marketing Team
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Posted on Friday, 25th June 2021 14:40
A guide to change: Continual Service Improvement (CSI) to digital transformation
Change is constant in business today. Change has the power to increase profits and brings about growth. It can also improve productivity, employee satisfaction and develop customer relationships. Change is not something to be feared, but embraced!
Submitted by ILX Marketing Team
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Posted on Thursday, 10th June 2021 11:41
How to handle risk in an IT environment
The fast-paced nature of the IT environment presents a number of challenges for IT service professionals, not least the management of risk. The ever-evolving digital world means that businesses are forever changing and growing, adopting new technologies and transitioning their services. Handling risk effectively through this continuous change is paramount. Read on to discover how, as an ITSM, you can master smart practices to harness risk management.
Submitted by ILX Marketing Team
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Posted on Thursday, 20th May 2021 15:55
What is ITIL 4 High Velocity IT?
Digital enterprise is notoriously fast paced, and so our ITIL 4 High Velocity IT course has been developed to equip ITSM managers - and aspiring managers - to deliver digital services successfully at speed.
Submitted by ILX Marketing Team
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Posted on Wednesday, 28th April 2021 10:27
Freelancing is on the rise but what does this mean for ITSM?
There have been substantial job losses at the hands of the pandemic, but rather than changing career paths or taking lower grade work, people are turning to self-employment. Online freelance specialists PeoplePerHour have announced they’ve seen a 63% increase in freelancer registrations in the last 12 months.
Submitted by ILX Marketing Team
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Posted on Monday, 29th March 2021 15:41
How to achieve data-driven innovation
Successful innovation is customer-driven. Only by knowing your customers can you turn ideas into reality with confidence. But how can you achieve this?
Submitted by ILX Marketing Team
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