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ITIL Training blog

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Testimonials

Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


Trusted Customer
Posted on Wednesday, 20th September 2023 09:30
ITIL® 4 in action: Real-life examples of how the framework has been adopted
Adopting ITIL® 4 can be extremely beneficial for an organisation, as the framework provides guidance on how best to establish value streams which deliver services that meet customer needs and objectives.
Submitted by ILX Marketing Team
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Posted on Tuesday, 12th September 2023 09:30
Unravelling the concept of value co-creation in ITIL® 4
Referenced in the first of the guiding principles ‘focus on value’, value co-creation is a core concept in the ITIL® 4 framework. But what is value co-creation? And how can your organisation benefit from it?
Submitted by ILX Marketing Team
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Posted on Tuesday, 5th September 2023 09:30
Delivering seamless customer journeys with ITIL® 4
Customer journeys often now begin with a digital ‘front-end’. As this initial human interaction has been removed, it is important to make sure a customer still feels heard and understood. To combat this, ITIL® 4 provides a clear seven step customer journey to ensure that the desired outcome is met by both the IT service provider and the customer.
Submitted by ILX Marketing Team
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Posted on Wednesday, 30th August 2023 09:30
Why ITIL® 4 is essential training for automation enthusiasts
This year our research found that 56% of organisations are investing in automation skills. Which is no surprise when automation has become an essential enabler of efficiency, scalability, and innovation across industries.
Submitted by ILX Marketing Team
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Posted on Monday, 21st August 2023 09:30
ITIL® 4 and Data Science: A powerful partnership for data-driven decision making
Strategic and considered decision making is a vital part of the success of any business, and making use of the right resources can be an integral part of this process. Leveraging the tools available through data science, particularly when combined with the knowledge gained from an ITIL® 4 certification, can assist IT service management (ITSM) professionals in making reliable decisions backed by data-driven insights.
Submitted by ILX Marketing Team
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Posted on Tuesday, 8th August 2023 09:30
How can ITIL® 4 and Agile work together to streamline IT services?
To consistently provide high quality digital products and services that meet customer needs in an efficient manner, IT departments need a strategy that can combine agility with process optimisation.
Submitted by ILX Marketing Team
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