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ITIL Training blog

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Testimonials

Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


Trusted Customer
Posted on Tuesday, 13th February 2024 09:30
Discover the 17 service management practices of ITIL® 4
The ITIL® 4 framework includes 34 management practices, which are split up into three different categories. We’ve already explored the general management practices, so in this blog we’ll be focusing on the service management practices.
Submitted by ILX Marketing Team
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Posted on Tuesday, 30th January 2024 09:30
Unpacking the 14 general management practices in ITIL® 4
There are 34 management practices featured in the ITIL® 4 framework. These are divided into three different categories: general management practices, service management practices and technical management practices.
Submitted by ILX Marketing Team
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Posted on Tuesday, 16th January 2024 09:30
What are the seven guiding principles of ITIL® 4?
The ITIL® 4 guiding principles serve as a set of recommendations and best practice to help support organisation through their IT service management (ITSM) processes. But what are these guiding principles, and how can applying them successfully benefit organisations.
Submitted by ILX Marketing Team
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Posted on Tuesday, 9th January 2024 10:52
IT insights from our 2024 ILX group research report
Our 2024 ILX Group research report has unveiled some of the most interesting insights for the IT industry yet.
Submitted by ILX Marketing Team
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Posted on Tuesday, 12th December 2023 09:30
Our predictions for the IT service management industry in 2024
IT service management (ITSM) skills are the most in-demand for IT departments in 2024 with 30% of organisations seeing a demand for them, according to our latest research. As these skills become more vital, how is the industry expected to develop in 2024.
Submitted by ILX Marketing Team
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Posted on Tuesday, 5th December 2023 09:30
The ITIL® 4 dictionary: Explore the key terms and concepts of the methodology
Whether you are an experienced IT service management professional or new to the industry, training in ITIL® 4 will introduce a wealth of new language and concepts. To help you understand this key terminology we’ve curated a list of the core definitions you need to learn before you take your exam.
Submitted by ILX Marketing Team
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