Posted on Tuesday, 12th March 2024 09:30
Leveraging AI in IT Service Management in 2024: A comprehensive guide
Artificial intelligence (AI) has already emerged as a game-changer for IT Service Management (ITSM). AI in ITSM is not just an innovative trend but a necessity to enhance efficiency, reduce operational costs, and improve customer satisfaction.
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Posted on Tuesday, 27th February 2024 09:30
What are the technical management practices in ITIL® 4?
Completing our deep dive into the 34 management practices of ITIL® 4, this blog is centred around the three technical management practices.
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Posted on Tuesday, 13th February 2024 09:30
Discover the 17 service management practices of ITIL® 4
The ITIL® 4 framework includes 34 management practices, which are split up into three different categories. We’ve already explored the general management practices, so in this blog we’ll be focusing on the service management practices.
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Posted on Tuesday, 30th January 2024 09:30
Unpacking the 14 general management practices in ITIL® 4
There are 34 management practices featured in the ITIL® 4 framework. These are divided into three different categories: general management practices, service management practices and technical management practices.
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Posted on Tuesday, 16th January 2024 09:30
What are the seven guiding principles of ITIL® 4?
The ITIL® 4 guiding principles serve as a set of recommendations and best practice to help support organisation through their IT service management (ITSM) processes. But what are these guiding principles, and how can applying them successfully benefit organisations.
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Posted on Tuesday, 9th January 2024 10:52
IT insights from our 2024 ILX group research report
Our 2024 ILX Group research report has unveiled some of the most interesting insights for the IT industry yet.
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