ITIL Training blog

Digital enterprise is notoriously fast paced, and so our ITIL 4 High Velocity IT course has been developed to equip ITSM managers - and aspiring managers - to deliver digital services successfully at speed.

There have been substantial job losses at the hands of the pandemic, but rather than changing career paths or taking lower grade work, people are turning to self-employment. Online freelance specialists PeoplePerHour have announced they’ve seen a 63% increase in freelancer registrations in the last 12 months.

Successful innovation is customer-driven. Only by knowing your customers can you turn ideas into reality with confidence. But how can you achieve this?

Every touchpoint your customers have for you determines the reputation of your organisation. And so, it is more important than ever that your IT help desk not only offers solutions and resolves technology related issues, but also provides a service which is consistent with your business. Here we’ve rounded up the best practices you can follow to ensure your IT help desk excels.

If you have vowed to make 2021 your year for continued learning, are looking to up your game and progress in your career, then an ITIL bundle could be the perfect qualification for you!

We all knew change was coming in learning. For several years, the world of L&D has been heading towards a more digital approach and the opportunities it offers. Some organisations embraced it with open arms more than a decade ago, but for others, the attraction and familiarity of face-to-face training is not something they want to leave behind just yet – their journey has been a much slower one.