ITIL Training blog

Remote working is the Marmite of the workplace. Some advocate it whilst others despise it. Either way, it is a hot topic right now, and one worth having a conversation about. Here we delve into the pros and cons of remote working for businesses.

January marks the start of the year, and in 2020’s case, the start of a new decade. With this comes a fresh perspective and plans for innovation. Never is this more evident than in business. Adopting a new approach could be the refresh your company needs in order to succeed.

At the core of self-motivation in the workplace is your personal vision. Whilst the company vision will guide your practices, and drive you to meet goals and targets, it is your own vision that will inspire you and enable you to flourish.

The reality is that as managers, we almost certainly have skills gaps which need filling and areas we must work on. Motivation skills being one of these. When your team is motivated, they are committed and inspired to achieve great results.

When any change to an IT system happens, events will happen. But in ITIL, you don’t just monitor the events that go wrong or create problems. All events need to be swiftly identified, monitored and rectified if necessary. Thorough event management makes IT systems more proactive and holistic.

Business relationship management provides a strong, positive relationship between the client and the IT service provider. This relationship can’t be undervalued. As such, many organisations employ a dedicated Business Relationship Manager. But how exactly do they deliver this service to clients?