ITIL Training blog

An ITIL service catalog lists all the IT services your company provides for its customers. It brings together a huge amount of information regarding these services. That includes everything from adding a network printer to resetting a password. Understanding the contents of an ITIL service catalog, and how it can benefit your business, could help your organization get even more from its IT services.

You may know what ITIL is (a global efficient IT framework), and the purpose of it, like reducing costs while better servicing your customers, but where did ITIL come from?

ITIL Foundation is one of the world’s most recognized IT service management certifications. But earning this certification can be challenging if you are a working professional. Our ITIL Foundation e-learning is great for this as you are able to study anywhere and anytime. This blog post will provide some handy tips to help you pass your foundation exam and get you to take the next big leap in your professional career. Set some time aside to study Even if you have decided on taking the self-stu...

ITIL is used throughout both small and large organisations world-wide. According to ITSM Transition, some of these businesses include British Airways, Disney, Visa and Microsoft. ITIL can help towards improving how staff operate, how they can increase efficiency and ensuring services are at the forefront of technology. Regardless of whether you’re starting out in your career, or are a manager or business owner, the following are useful ITIL concepts you should be aware of: 1.    ITIL is not the...

SpaceX has been hitting the headlines recently, with their ground breaking Falcon Heavy launch, so naturally we wanted to look into how we could put an ITIL spin on things. 

When you mention Artificial Intelligence, a lot of people think of Cybermen or The Terminator; but what you may not know is that we’ve been using the technology for a few years now. Digital assistants are the latest must-haves making our home life that little bit simpler, but what can this mean for the future of the PMO and Project Managers? AI in the PMO will work as an integrated system that will help your role as Project Manager become more streamlined, as less time will be spent on monoto...