The Foundation module is the entry level qualification, and is for professionals just starting out on their ITIL 4 journey. However, as ITIL 4 marks a step change in the framework, it's also for existing IT service management workers who are looking to update their existing ITIL knowledge.
If you work within your company's IT function and need to understand the key concepts of IT and digital service delivery, then this is where you want to start. The ITIL 4 Foundation module has been designed to introduce you to IT service management via an end-to-end operating model for the creation, delivery and continual improvement of digital products and services.
This module needs to be completed before you can go on to take any of the Specialist, Strategist or Leader higher level modules.
What our customers say
ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.
Great value for the reasonable price. I have passed exams easily.
The training style and material was appropriate and the exam booking was seamless.