Fall in love with learning

Get certified now

Up to 30% off e-learning!

Click here to view all offers

Use offer code: FEB24EUR
Live offers end in:

ITIL Training blog

ITIL Blog
Request a quote Downloads

Testimonials

Great value for the reasonable price. I have passed exams easily.


Bogdana Prybysh

The training style and material was appropriate and the exam booking was seamless.


Trusted Customer
Posted on Wednesday, 4th October 2023 09:30
Strategies for achieving governance, compliance and risk management with ITIL® 4
A recent statistic from Gitnux states that 36% of organisations plan to increase investment in risk management and compliance in the next 2 years. One way to channel this investment is educating employees in ITIL® 4.
Submitted by ILX Marketing Team
Read more
Posted on Wednesday, 20th September 2023 09:30
ITIL® 4 in action: Real-life examples of how the framework has been adopted
Adopting ITIL® 4 can be extremely beneficial for an organisation, as the framework provides guidance on how best to establish value streams which deliver services that meet customer needs and objectives.
Submitted by ILX Marketing Team
Read more
Posted on Tuesday, 12th September 2023 09:30
Unravelling the concept of value co-creation in ITIL® 4
Referenced in the first of the guiding principles ‘focus on value’, value co-creation is a core concept in the ITIL® 4 framework. But what is value co-creation? And how can your organisation benefit from it?
Submitted by ILX Marketing Team
Read more
Posted on Tuesday, 5th September 2023 09:30
Delivering seamless customer journeys with ITIL® 4
Customer journeys often now begin with a digital ‘front-end’. As this initial human interaction has been removed, it is important to make sure a customer still feels heard and understood. To combat this, ITIL® 4 provides a clear seven step customer journey to ensure that the desired outcome is met by both the IT service provider and the customer.
Submitted by ILX Marketing Team
Read more
Posted on Wednesday, 30th August 2023 09:30
Why ITIL® 4 is essential training for automation enthusiasts
This year our research found that 56% of organisations are investing in automation skills. Which is no surprise when automation has become an essential enabler of efficiency, scalability, and innovation across industries.
Submitted by ILX Marketing Team
Read more
Posted on Monday, 21st August 2023 09:30
ITIL® 4 and Data Science: A powerful partnership for data-driven decision making
Strategic and considered decision making is a vital part of the success of any business, and making use of the right resources can be an integral part of this process. Leveraging the tools available through data science, particularly when combined with the knowledge gained from an ITIL® 4 certification, can assist IT service management (ITSM) professionals in making reliable decisions backed by data-driven insights.
Submitted by ILX Marketing Team
Read more