ITIL Training blog

Many people get stuck on the distinction between ITIL and ITSM. In vague terms, the difference is that ITIL is a framework or set of practices for ITSM. To really understand that answer, we have to dig deeper into their definitions, history, and relationship.

The IT Infrastructure Library (ITIL) has been an accredited resource for businesses for over 25 years. With computer technology at the forefront of optimizing customer experience and service delivery, an efficient IT department is more important than ever to the success of your business. Here is a quick introduction to how ITIL can ensure that success, and bolster your organization’s reputation in the IT community. With the impact of a modern global technocracy on business, we now speak in th...

Information Technology Infrastructure Library (ITIL) is a framework that provides best practices in IT service management. The focus is on improving IT services and productivity while cutting costs. It’s not surprising that employers find ITIL useful, or that those who have passed the exam are so valuable. Our accreditor, PEOPLECERT, conducted a skills and salary survey of IT and business professionals. They found that the mean salary for respondents with an ITIL Foundation certificate was $97,6...