ITIL Training blog

For IT departments, the days in the wilderness are long gone. No longer is IT just those computer geeks tucked in a corner office in the depths of the building who you call when your laptop decides to test your patience. Today, IT is a vital part of any business, linked by technology to a company’s success. Adopting ITIL can help a company to evolve and remain competitive.

Disaster recovery is an incredibly important part of modern business planning. Companies without an effective disaster recovery plan often struggle to cope with cyberattacks, fires, floods, or loss of connectivity. The better your disaster recovery plan, and the more familiar your staff are with implementing it, the easier it will be for your business to re-build quickly after an emergency.

An ITIL service catalog lists all the IT services your company provides for its customers. It brings together a huge amount of information regarding these services. That includes everything from adding a network printer to resetting a password. Understanding the contents of an ITIL service catalog, and how it can benefit your business, could help your organization get even more from its IT services.

You may know what ITIL is (a global efficient IT framework), and the purpose of it, like reducing costs while better servicing your customers, but where did ITIL come from?

ITIL Foundation is one of the world’s most recognized IT service management certifications. But earning this certification can be challenging if you are a working professional. Our ITIL Foundation e-learning is great for this as you are able to study anywhere and anytime. This blog post will provide some handy tips to help you pass your foundation exam and get you to take the next big leap in your professional career. Set some time aside to study Even if you have decided on taking the self-stu...

ITIL is used throughout both small and large organisations world-wide. According to ITSM Transition, some of these businesses include British Airways, Disney, Visa and Microsoft. ITIL can help towards improving how staff operate, how they can increase efficiency and ensuring services are at the forefront of technology. Regardless of whether you’re starting out in your career, or are a manager or business owner, the following are useful ITIL concepts you should be aware of: 1.    ITIL is not the...