ITIL Training courses

ITIL® 4: Improving effectiveness to deliver better customer experiences

ITIL 4 infographic

ITIL 4, a guidance update for 2019, helps organisations adapt to the modern digital world. This latest edition includes the best bits of V3, but with a greater focus on collaborative working, along with a holistic end-to-end view of product and service delivery.

ITIL® 4 Foundation Plus Pack

Online Course (With exam & manual)

From Just د.إ2,880

ITIL 4 reflects the fast-paced and complex environment we live in, opening up ITIL to a wider range of professionals working in the world of digital transformation. With our e-learning courses, you can study at a time and pace that suits you, with the full support of our ILX tutor panel.

ITIL® 4 Foundation

Online Course (With exam)

From Just د.إ2,700

ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services.

As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.

ITIL® 4 Foundation

Classroom Course (With exam & manual)

Our ITIL 4 classroom course uses group discussions, case-study-based activities, and real-world examples to bring the material to life, and enable you to acquire the knowledge and skills you need to successfully pass the ITIL 4 Foundation certification. As a result, you will become a more confident, more effective member of your team, delivering better customer experiences throughout your organisation.

ITIL® 4 Foundation

Virtual Course (With exam & manual)

From Just د.إ4,033

If you want the interactivity of a classroom environment, but you still want the flexibility of studying from home, then our virtual courses are just the thing!

ITIL® 4 Managing Professional Transition Module

Online Course (With exam)

From Just د.إ4,850

The purpose of the ITIL 4 Managing Professional Transition qualification is to allow candidates of the previous iteration of ITIL, the opportunity of a straightforward transition to ITIL 4, in order to achieve the designation of ITIL 4 Managing Professional.

With our e-learning courses, you can study at a time and pace that suits you, with the full support of our ILX tutor panel.

ITIL® 4 Managing Professional Transition Module

Classroom Course (With exam & manual)

Available now the new ITIL 4  Managing Professional Transition five day classroom course.

The purpose of the ITIL 4 Managing Professional Transition qualification is to allow candidates of the previous iteration of ITIL, the opportunity of a straightforward transition to ITIL 4, in order to achieve the designation of ITIL 4 Managing Professional.

ITIL® 4 Managing Professional Transition Module

Virtual Course (With exam & manual)

Be part of the class with our virtual courses – all the benefits of classroom learning, but with the flexibility of working from home.

ITIL® 4 Create Deliver and Support (CDS)

Classroom Course (With exam & manual)

The ILX three day Create Deliver and Support classroom course provides you with all the required learning to prepare you for the CDS examination. 

ITIL® 4 Create Deliver and Support (CDS)

Virtual Course (With exam & manual)

If you’re based at home but prefer the collaborative nature of a classroom environment, our virtual courses are just what you’re looking for.

ITIL® 4 Direct Plan and Improve (DPI)

Classroom Course (With exam & manual)

The ILX Direct Plan and Improve (DPI) three day classroom course helps prepare you for the DPI examination held on the last day of the course.

ITIL® 4 Direct Plan and Improve (DPI)

Virtual Course (With exam & manual)

Taught by our passionate and highly-experienced trainers, our virtual courses allow you to experience an ILX classroom environment, where you can ask questions and interact with others on the course, but without having to leave your house.

ITIL® 4 Drive Stakeholder Value (DSV)

Classroom Course (With exam & manual)

This three day Drive Stakeholder Value Classroom course provides you with all the required learning to prepare you for the DSV examination. 

ITIL® 4 Drive Stakeholder Value (DSV)

Virtual Course (With exam & manual)

Taught by our passionate and highly-experienced trainers, our virtual courses allow you to experience an ILX classroom environment, where you can ask questions and interact with others on the course, but without having to leave your house.

ITIL® 4 High Velocity IT (HVIT)

Classroom Course (With exam & manual)

The High Velocity IT (HVIT) three day classroom course helps prepare you for the HVIT examination held on the last day of the course.

ITIL® 4 High Velocity IT (HVIT)

Virtual Course (With exam & manual)

Our virtual courses give you all the benefits and interactivity of classroom learning, but from the comfort of your own home.

ITIL® V3 Practitioner

Classroom Course (With exam & manual)

This Practitioner course provides a practical approach to ITIL®, teaching the ‘how to’ of the framework over three days of workshop-style study.

ITIL® Practitioner classroom training can help you:

  • Apply ITSM concepts to drive service improvement
  • Put what you’ve learned into a real world context
  • Get qualified with expert instructor guidance

ITIL® Intermediates

Classroom Course

The modules within the ITIL® Intermediate level are divided into two categories – Service Lifecycle and Service Capability – covering the specialist aspects of the ITIL framework in a tailored classroom course best suited for organisations.

ITIL® Intermediates classroom training can help you:

  • Demonstrate high levels of IT competence
  • Prepare staff for continual service improvement
  • Champion ITSM within your organisation