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ITIL® 4 Drive Stakeholder Value (DSV)

Learn how to effectively manage your IT resources
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ITIL Training Organization - Accredited by PEOPLECERT

This module is aimed at those responsible for designing or managing user journeys and experiences, teaching you how to guide stakeholders through the ways in which services can co-create value.

DSV will teach you how to effectively manage all of your stakeholders and build trusted relationships, so that you can target them with the right services and value propositions. You will learn how to embed effective design thinking, optimise the user and customer experience, and shape customer demand, so that you can ensure high customer satisfaction.

If your role involves communicating and building relationships with stakeholders, or designing and shaping customer journeys and experiences, then the DSV module is for you.

= included = not applicable = optional add-on

ITIL® 4 Drive Stakeholder Value (DSV)

Course type
Classroom
ITIL 4 DSV Official Manual (Digital)
ITIL 4 DSV Official Manual (Hardcopy)
Exam
Access/duration
3 Days
Price (excl :tax)
Call us now on
+44 (0) 1270 611 600
Course type
Virtual
ITIL 4 DSV Official Manual (Digital)
ITIL 4 DSV Official Manual (Hardcopy)
Exam
Access/duration
3 Days
Price (excl :tax)
Call us now on
+44 (0) 1270 611 600
Course type
E-learning
ITIL 4 DSV Official Manual (Digital)
ITIL 4 DSV Official Manual (Hardcopy)
Exam
Access/duration
N / A

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What our ITIL Training customers say

Discover what ILX customers have said about our courses.

Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


Trusted Customer

Great value for the reasonable price. I have passed exams easily.


Bogdana Prybysh

The training style and material was appropriate and the exam booking was seamless.


Trusted Customer