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ITIL Training blog

ITIL Blog
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Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo
Posted on Thursday, 30th May 2019 14:44
Understanding risk management
‘ITIL is the most widely accepted approach to IT service management worldwide’, quotes AXELOS. Using ITIL best practices can help businesses, organizations, and individuals adapt and embrace change, transformation, and growth. The process enables businesses and individuals to maximize value from their digital services, including IT. Aligned to the business strategy, this will help meet customer needs and develop better procedures with service providers.
Submitted by ILX Marketing Team
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Posted on Monday, 25th March 2019 17:10
What is service delivery?
For IT departments, the days in the wilderness are long gone. No longer is IT just those computer geeks tucked in a corner office in the depths of the building who you call when your laptop decides to test your patience. Today, IT is a vital part of any business, linked by technology to a company’s success. Adopting ITIL can help a company to evolve and remain competitive.
Submitted by ILX Marketing Team
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Posted on Thursday, 21st February 2019 09:28
Disaster recovery in an ITIL environment
Disaster recovery is an incredibly important part of modern business planning. Companies without effective disaster recovery plans often struggle to cope with a cyber attack, fire, flood or loss of connectivity. The better your disaster recovery plan, and the more familiar your staff are with implementing it, the easier it will be for your business to recover quickly after an emergency. An ITIL environment can help businesses of all sizes get back on track following a disaster. If your compan...
Submitted by ILX Marketing Team
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Posted on Monday, 21st January 2019 14:28
What is an ITIL service catalog?
An ITIL service catalog lists all the IT services your company provides for its customers. It brings together a huge amount of information regarding these services. That includes everything from adding a network printer to resetting a password. Understanding the contents of an ITIL service catalog, and how it can benefit your business, could help your organization get even more from its IT services.
Submitted by ILX Marketing Team
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Posted on Tuesday, 6th November 2018 15:41
History of ITIL
You may know what ITIL is (a global efficient IT framework), and the purpose of it, like reducing costs while better servicing your customers, but where did ITIL come from?
Submitted by ILX Marketing Team
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Posted on Monday, 17th September 2018 16:06
4 essential tips to help you pass the ITIL Foundation exam
ITIL Foundation is one of the world’s most recognized IT service management certifications. But earning this certification can be challenging if you are a working professional. Our ITIL Foundation e-learning is great for this as you are able to study anywhere and anytime. This blog post will provide some handy tips to help you pass your foundation exam and get you to take the next big leap in your professional career. Set some time aside to study Even if you have decided on taking the self-stu...
Submitted by ILX Marketing Team
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