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Posted on Wednesday, 14th February 2018 15:56
Project Management AI: The Next Workplace Revolution
When you mention Artificial Intelligence, a lot of people think of Cybermen or The Terminator; but what you may not know is that we’ve been using the technology for a few years now. Digital assistants are the latest must-haves making our home life that little bit simpler, but what can this mean for the future of the PMO and Project Managers? AI in the PMO will work as an integrated system that will help your role as Project Manager become more streamlined, as less time will be spent on monoto...
Submitted by ILX Marketing Team
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Posted on Monday, 8th January 2018 16:24
How best to keep your New Years resolutions.
According to a recent YouGov poll the most popular resolutions for this year are: Eat better Exercise more Spend less money Look after myself Read more books These are all great things to focus on, but the problem is they’re all very broad. With 66% of people struggling to stick to their resolutions within the first month, how can you know if you’ll reach your targets. It’s simple: treat them as your own personal Service Transition. Like any transition, you have to make su...
Submitted by ILX Marketing Team
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Posted on Friday, 10th November 2017 17:57
ITIL 4 Update: Why It's Happening and What You Need to Know
01/09/19 Update: ITIL 4 has now been released! You can take ITIL 4 courses here. ITIL is thinking about the future… That’s why a big change is coming in early 2019. The first major update to ITIL in 2011 was announced by Peter Hepworth from AXELOS at the itSMF USA Fusion 2017 conference. It consists of a renewed focus on: • The core principles of quality service management • Practical guidance on how to use ITIL • How ITIL can be used in conjunction with DevOps, Agile and Lean...
Submitted by ILX Marketing Team
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Posted on Friday, 3rd November 2017 14:00
Top 5 ITIL Myths Debunked
Since the 1980s, ITIL has defined standards for service management best practice. ITIL has endured as newer approaches grow, such as DevOps and Agile. Throughout, countless myths about ITIL have proliferated. This blog entry takes 5 of the biggest myths about ITIL, and clears up any misconceptions.
Submitted by ILX Marketing Team
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Posted on Friday, 6th October 2017 11:18
ITIL vs. DevOps
The conflict between ITIL and DevOps is huge in the service management industry. There are arguments that make a valid case for the two being irreconcilable. There are just as many that are speculative or misinformed. This blog entry will dig deep into rhetoric from both sides of the debate. Some arguments will be legitimate. Others will show who may need to revise their understanding of either ITIL or DevOps.
Submitted by ILX Marketing Team
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Posted on Monday, 18th September 2017 09:10
What Will the Future Service Desk Look Like?
IT service management is all about looking forward. We all strive for continual improvement. This goes hand in hand with technological innovation. Old service desks struggle to meet a greater demand for efficiency. They’re held back by things like dated support ticket systems, clunky functionality and poor cloud support. What upcoming trends will help fix longstanding problems? Here are our best guesses.
Submitted by ILX Marketing Team
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