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ITIL Training blog

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Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo
Posted on Tuesday, 5th December 2023 09:30
The ITIL® 4 dictionary: Explore the key terms and concepts of the methodology
Whether you are an experienced IT service management professional or new to the industry, training in ITIL® 4 will introduce a wealth of new language and concepts. To help you understand this key terminology we’ve curated a list of the core definitions you need to learn before you take your exam.
Submitted by ILX Marketing Team
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Posted on Tuesday, 28th November 2023 09:30
Unlocking success: The value of ITIL® 4 for project management professionals
Project management professionals play a crucial role in driving successful initiatives within organisations. ITIL® 4 provides a best practice framework for these individuals to help elevate their skills and project outcomes.
Submitted by ILX Marketing Team
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Posted on Tuesday, 21st November 2023 09:30
The top five areas to upskill for ITSM professional growth
As we’ve shown in two of our most recent blogs, there are many professional skills and technical abilities an individual needs to possess to succeed in the IT service management (ITSM) industry. But if all ITSM professionals possess these skills, how do you stand out from the competition?
Submitted by ILX Marketing Team
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Posted on Tuesday, 14th November 2023 09:30
Valuable technical skills for progression in the IT service management industry
There is a growing demand for IT service management (ITSM) professionals across multiple industries as organisations strive to bring themselves into the digital age. To achieve these positions and remain competitive in the job market, individuals need to continuously enhance their technical knowledge and skills.
Submitted by ILX Marketing Team
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Posted on Tuesday, 7th November 2023 08:43
The importance of professional skills in the IT service management industry
The role of an IT service management (ITSM) professional can be demanding, they are often tasked with ensuring the seamless operation of technology services, resolving complex issues, and meeting customer’s high expectations.
Submitted by ILX Marketing Team
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Posted on Wednesday, 11th October 2023 09:30
Exploring key characteristics of high velocity environments and how ITIL® 4 can help
Designed for those involved in IT service delivery or digital transformation projects, the ITIL® 4 High Velocity IT course is part of the ITIL 4 Managing Professional designation. But what is a high velocity environment, and how can ITIL 4 help you to build one in your organisation?
Submitted by ILX Marketing Team
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