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ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo
Posted on Friday, 11th March 2022 14:30
Leading your service management team through change initiatives
In response to the pandemic, organisations have spent two years adapting and reacting, but now the pressure is on for them to transform.
Submitted by ILX Marketing Team
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Posted on Friday, 4th February 2022 12:07
How to help your new recruits succeed
In light of the great resignation, many companies will likely have taken on new recruits in recent months. The unfortunate reality is that not all newly-hired employees will go on to be successful in your organisation. The reasons for failure range from issues with key attributes, poor interpersonal skills, culture and attitudes, lack of required technical skills and more. So how do you overcome challenges like these and ensure that your new hires settle in effectively and go on to succeed withi...
Submitted by ILX Marketing Team
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Posted on Friday, 7th January 2022 16:04
3 Strategies for empowering your Service Management team
Empowering employees has been proven to improve job satisfaction and longevity in a role. In a service management team, staff that are more motivated will make better decisions and be happier. Happier staff can mean happier, more satisfied customers.
Submitted by ILX Marketing Team
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Posted on Thursday, 2nd December 2021 18:09
A roundup of IT Trends from 2021
Like so many sectors, IT was shaken by COVID-19. Last year’s sudden requirement to work from home hit like a bombshell for IT departments, who had to rally around to ensure security, privacy and accessibility were prioritised. In this way, IT was the backbone for companies who required tech to be safe, secure, and manageable for all staff working from home.
Submitted by ILX Marketing Team
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Posted on Tuesday, 2nd November 2021 17:15
How to optimise technology for hybrid workforces
Asana’s Anatomy of Work 2021 study has revealed that workers switch between 10 apps 25 times a day on average – we feel stressed even thinking about it! But this is the stark reality for a workforce desperately trying to stay connected through ‘living with the pandemic’ and the challenges of hybrid working.
Submitted by ILX Marketing Team
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Posted on Monday, 27th September 2021 15:35
Common ITSM Interview questions and how to answer them
Interviewing for an IT Service Management role can be a daunting prospect. In a role so vast and varied, it is hard to preempt exactly what is going to come up during the interview process. You could be asked to define the service desk, right through to giving an example of a time you handled change management. Being prepared is key, and so you have come to the right place.
Submitted by ILX Marketing Team
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