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ITIL® 4 Drive Stakeholder Value (DSV)

Learn how to effectively manage your IT resources
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ITIL Training Organization - Accredited by PEOPLECERT

This module is aimed at those responsible for designing or managing user journeys and experiences, teaching you how to guide stakeholders through the ways in which services can co-create value.

DSV will teach you how to effectively manage all of your stakeholders and build trusted relationships, so that you can target them with the right services and value propositions. You will learn how to embed effective design thinking, optimise the user and customer experience, and shape customer demand, so that you can ensure high customer satisfaction.

If your role involves communicating and building relationships with stakeholders, or designing and shaping customer journeys and experiences, then the DSV module is for you.

= included = not applicable = optional add-on

ITIL® 4 Drive Stakeholder Value (DSV)

Course type
Classroom
ITIL 4 DSV Official Manual (Digital)
ITIL 4 DSV Official Manual (Hardcopy)
Exam
Access/duration
3 Days
Price (excl :tax)
Call us now on
+61 1300 459 459
Course type
Virtual
ITIL 4 DSV Official Manual (Digital)
ITIL 4 DSV Official Manual (Hardcopy)
Exam
Access/duration
3 Days
Price (excl :tax)
Call us now on
+61 1300 459 459
Course type
E-learning
ITIL 4 DSV Official Manual (Digital)
ITIL 4 DSV Official Manual (Hardcopy)
Exam
Access/duration
N / A
Price (excl :tax)

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What our ITIL Training customers say

Discover what ILX customers have said about our courses.

Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


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