ITIL provides a clear focus on the total cost of ownership (TCO), so you can reduce the, often costly, expenses associated with IT investments. The ITIL framework also gives guidance and structure to your organisation, minimising the likelihood of unscheduled work overtaking and de-railing current tasks and activities. Yet, its broad focus and flexible nature allows you to take on new tasks with ease.
While still being based on proven best practices, ITIL 4 is more relevant to today's digital businesses. Its focus on the wider context of customer experience, value streams and digital transformation means it can help you to provide confidence and reassurance to your customers, while consistently delivering better services.
The framework is also an effective change agent, and can be used to upskill, motivate and retain your workforce - helping to improve your overall business performance.
Successfully implementing ITIL within your organisation means that you will be able to:
ITIL 4 will also enable you to:
As an organisation, ITIL will help you to:
Successfully completing an ITIL qualification means that you will be able to:
As an individual, ITIL will help you to:
Several large organisations worldwide have implemented ITIL, such as Microsoft, Atos, Shell Oil, Caterpillar, IBM, Disney, Boeing, Spotify, Equinor, and many more. All reportedly enjoying great success, with significant operational cost savings as a result.
Because ITIL is a 'framework', it is meant to be adapted to balance between theory and business needs. It therefore suits companies across a wide range of industries, including retail, finance, entertainment, technology and life science. ITIL can also be adapted to the size of the company and organisational structure; it can become a true strategic asset to the business it supports - reducing costs, assessing resources and improving customer satisfaction.
Becoming ITIL-certified will make you a valuable resource. It will teach you to understand the language of ITIL - known by professionals worldwide - and will increase your standing in the IT community. ITIL is not about following a rigid set of rules, but instead, is about enabling you to use your common sense to give you an adaptable and flexible framework for managing IT services.
ITIL creates an understanding between IT staff, contractors, suppliers and users within the business, by creating a common approach and language towards IT services.NEXT: ITIL® Qualifications