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Bogdana Prybysh
Posted on Wednesday, 28th April 2021 10:27
Freelancing is on the rise but what does this mean for ITSM?
There have been substantial job losses at the hands of the pandemic, but rather than changing career paths or taking lower grade work, people are turning to self-employment. Online freelance specialists PeoplePerHour have announced they’ve seen a 63% increase in freelancer registrations in the last 12 months.
Submitted by ILX Marketing Team
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Posted on Monday, 29th March 2021 15:41
How to achieve data-driven innovation
Successful innovation is customer-driven. Only by knowing your customers can you turn ideas into reality with confidence. But how can you achieve this?
Submitted by ILX Marketing Team
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Posted on Friday, 26th February 2021 14:47
Best practices for your IT help desk
Every touchpoint your customers have for you determines the reputation of your organisation. And so, it is more important than ever that your IT help desk not only offers solutions and resolves technology related issues, but also provides a service which is consistent with your business. Here we’ve rounded up the best practices you can follow to ensure your IT help desk excels.
Submitted by ILX Marketing Team
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Posted on Tuesday, 16th February 2021 15:13
ITIL Bundles: The well-rounded approach to learning
If you have vowed to make 2021 your year for continued learning, are looking to up your game and progress in your career, then an ITIL bundle could be the perfect qualification for you!
Submitted by ILX Marketing Team
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Posted on Friday, 29th January 2021 15:39
How Covid-19 has led to an acceleration of digital transformation
We all knew change was coming in learning. For several years, the world of L&D has been heading towards a more digital approach and the opportunities it offers. Some organisations embraced it with open arms more than a decade ago, but for others, the attraction and familiarity of face-to-face training is not something they want to leave behind just yet – their journey has been a much slower one.
Submitted by Russell Kenrick, Managing Director at ILX Group
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Posted on Thursday, 21st January 2021 11:32
How to handle bad feedback
Like it or not, negative feedback exists as part of our work life in the IT service profession. But how you handle it can make a big impact on outcomes, and in fact your career! Here we will look at how to turn the negatives into positives, the best ways to handle bad feedback, and how you can change your perspective.
Submitted by ILX Marketing Team
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