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ITIL Training courses

ITIL® 4: Improving effectiveness to deliver better customer experiences

ITIL 4 infographic

ITIL 4, a guidance update for 2019, helps organisations adapt to the modern digital world. This latest edition includes the best bits of V3, but with a greater focus on collaborative working, along with a holistic end-to-end view of product and service delivery.

ITIL® 4 Foundation

Online Course (With exam)

From Just R10,750

ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services.

As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.

ITIL® 4 Foundation

Classroom Course (With exam & manual)

Our ITIL 4 classroom course uses group discussions, case-study-based activities, and real-world examples to bring the material to life, and enable you to acquire the knowledge and skills you need to successfully pass the ITIL 4 Foundation certification. As a result, you will become a more confident, more effective member of your team, delivering better customer experiences throughout your organisation.

ITIL® 4 Foundation Plus Pack

Online Course (With exam & manual)

From Just R11,450

ITIL 4 reflects the fast-paced and complex environment we live in, opening up ITIL to a wider range of professionals working in the world of digital transformation. With our e-learning courses, you can study at a time and pace that suits you, with the full support of our ILX tutor panel.

ITIL® 4 Managing Professional Transition Module

Classroom Course (With exam & manual)

Coming soon...the ITIL 4 Managing Professional Transition module.

This course is subject to accreditation. We are looking forward to being able to offer both classroom and elearning to support the latest release from AXELOS on the ITIL 4 accreditation pathway.

For more information please email or call your local office.

ITIL® V3 Foundation

Online Course (With exam)

From Just R10,750

This acccredited multimedia training suits beginners to ITIL and provides everything required to pass the ITIL Foundation exam. The course takes approximately 10 study hours - then you're ready to book your exam, included in the price.

ITIL® V3 Foundation

Classroom Course (With exam & manual)

This Foundation course is designed for beginners to ITIL®, using three days to cover the fundamental concepts and prepare you for the Foundation exam.

ITIL® Foundation classroom training can help you:

  • Develop knowledge of ITSM fundamentals
  • Join a millions-strong network of IT professionals
  • Get certified with intensive, expert instruction

ITIL® V3 Practitioner

Classroom Course (With exam & manual)

This Practitioner course provides a practical approach to ITIL®, teaching the ‘how to’ of the framework over three days of workshop-style study.

ITIL® Practitioner classroom training can help you:

  • Apply ITSM concepts to drive service improvement
  • Put what you’ve learned into a real world context
  • Get qualified with expert instructor guidance

ITIL® V3 Foundation and Practitioner

Classroom Course (With exam & manual)

ILX Group’s accredited ITIL® Foundation and Practitioner classroom course contains all of the training and materials you need to pass both Foundation and Practitioner exams in only five days.

ITIL® Foundation & Practitioner classroom training can help you:

  • Fully grasp the concepts surrounding ITSM
  • Apply knowledge to guide continual service improvement
  • Get certified among experts and peers

ITIL® V3 Foundation and Practitioner

Blended Learning Course (With exam & manual)

From Just R29,390

The ITIL® Foundation and Practitioner blended learning option provides everything needed to attain both qualifications. The Foundation course is delivered digitally online, with a two-day classroom workshop covering the Practitioner element.

ITIL® Foundation & Practitioner blended learning can help you:

  • Learn the global language of ITSM
  • Use ITIL principles to deliver service improvement
  • Combine aspects of classroom and online training

ITIL® Intermediates

Classroom Course

The modules within the ITIL® Intermediate level are divided into two categories – Service Lifecycle and Service Capability – covering the specialist aspects of the ITIL framework in a tailored classroom course best suited for organisations.

ITIL® Intermediates classroom training can help you:

  • Demonstrate high levels of IT competence
  • Prepare staff for continual service improvement
  • Champion ITSM within your organisation