ITIL® 4 Foundation and ITIL 4 Direct Plan and Improve Bundle Online
ITIL is an adaptable and flexible framework for managing IT services
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Course type: E-learning
Delivery: Online
Included: ITIL 4 Foundation Official Manual
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Course type: E-learning
Delivery: Online
Included: ITIL 4 Foundation Official Manual

ITIL® 4 Foundation and ITIL 4 Direct Plan and Improve Bundle Online

If you’re not quite sure which journey you want to take through the ITIL 4 certification scheme, then this bundle is the one for you! ITIL 4 Foundation is a pre-requisite for all other modules, and the Direct, Plan and Improve module is required for both the Managing Professional and the Strategic Leader stream, so whichever way you choose to go, you’ll already have the first module done!

This is an e-learning bundle, which means it can be done at your own pace, at a time and place that suits you. The learning is split into bitesize modules, making the content more easily digestible, and it includes an exam simulator, so you can test your knowledge before taking the exam.

About the course

The ITIL 4 Foundation course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.

The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.  It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Direct Plan and Improve (DPI) is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

Duration

The Foundation elearning takes approximately 10-12 hours and the DPI takes approximately 12-14 hours to complete.

At the end of the Foundation course, you will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement

At the end of the Direct, Plan and Improve course, you will:

  • Understand the key concepts of direct, plan & improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

What's covered?

ITIL 4 Foundation

  • Introduction and overview
  • Key concepts of service management
  • Four dimensions of service management
  • Service value system
  • Introduction to practices
  • Purpose of 11 practices and some definitions
  • Introduction to seven key practices in detail
  • Continual improvement
  • Change control
  • Incident management
  • Service request management
  • Service desk
  • Service level management
  • Exam simulator

DPI

  • Introduction and overview of DPI
  • Foundation recap
  • Key concepts of DPI
  • Key principles of DPI
  • GRC and DPI
  • Continual improvement
  • Organizational change management and communication
  • Interfaces across the value chain
  • Measurement and reporting
  • Value streams
  • Exam simulator

What's included?

  • 12 months online access to our accredited ITIL 4 Foundation elearning
  • 12 months online access to our accredited ITIL 4 Direct, Plan and Improve elearning
  • Full tutor support
  • ITIL 4 Foundation exam: Valid for 12 months from purchase date. Exam must be taken online via remote proctor
  • ITIL 4 Direct, Plan and Improve exam: Valid for 12 months from purchase date. Exam must be taken online via remote proctor

Optional extras:

  • The official ITIL 4 Direct, Plan and Improve handbook

Target audience

  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team

Pre-requisites

There are no formal pre-requisites for the ITIL 4 Foundation.

For the DPI exam there are two formal prerequisites. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.

Exam information

The ITIL 4 Foundation and the  ITIL 4 Direct Plan and Improve exams are taken online via remote proctor. For more information about taking your exam and to check the technical requirements please click here. 

Exam format

ITIL 4 Foundation

  • Closed book
  • 60 minutes duration
  • 40 questions each worth 1 mark
  • Pass mark 65% or higher (26 marks or above)

ITIL 4 DPI

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above