Completing our deep dive into the 34 management practices of ITIL® 4, this blog is centred around the three technical management practices.
Read our previous blogs to learn more about the general management practices and service management practices.
What are the technical management practices?
Adapted from technology management, these three practices aim to ensure that the technological components of IT services are effectively managed, deployed and aligned with business goals.
Deployment management
This practice refers to the process of transferring new resources (hardware, software, documentation, etc.) to a live environment, or to an environment where it is due to undergo staging or testing.
Infrastructure management
Overseeing the infrastructure and platforms used by an organisation, this practice handles the management and monitoring of technological services available through the organisation itself and from external providers.
Software development and management
Encompassing activities such as solution architecture and solution design, plus software development, testing and management, this practice ensures that all software meets the needs and expectations of stakeholders.
What are the benefits of successfully implementing the technical management practices?
Developing an understanding of these three areas can bring several benefits for an individual and organisation, including:
- Enhanced service quality
- Minimised infrastructure failures and software glitches
- Faster identification and resolution of incidents and problems
- Stronger service level management
- Streamlined service request fulfilment
- Reduced security vulnerabilities
- And more!
If you’re looking to develop your IT service management abilities, our ITIL 4 training courses are for you!
View all ITIL 4 courses.