ITIL Training courses

ITIL® 4: Improving effectiveness to deliver better customer experiences

ITIL 4 infographic

ITIL 4, a guidance update for 2019, helps organisations adapt to the modern digital world. This latest edition includes the best bits of V3, but with a greater focus on collaborative working, along with a holistic end-to-end view of product and service delivery.

ITIL® 4 Foundation

Online Course (With exam)

From Just £540

ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services.

As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.

ITIL® 4 Foundation

Classroom Course (With exam & manual)

From Just £865

Our ITIL 4 classroom course uses group discussions, case-study-based activities, and real-world examples to bring the material to life, and enable you to acquire the knowledge and skills you need to successfully pass the ITIL 4 Foundation certification. As a result, you will become a more confident, more effective member of your team, delivering better customer experiences throughout your organisation.

ITIL® 4 Foundation Plus Pack

Online Course (With exam & manual)

From Just £575

ITIL 4 reflects the fast-paced and complex environment we live in, opening up ITIL to a wider range of professionals working in the world of digital transformation. With our e-learning courses, you can study at a time and pace that suits you, with the full support of our ILX tutor panel.

ITIL® 4 Managing Professional Transition Module

Classroom Course (With exam & manual)

Coming soon...the ITIL 4 Managing Professional Transition module.

This course is subject to accreditation. We are looking forward to being able to offer both classroom and elearning to support the latest release from AXELOS on the ITIL 4 accreditation pathway.

For more information please email contactus@ilxgroup.com or call your local office.

ITIL® 4 Direct Plan and Improve (DPI)

Classroom Course (With exam & manual)

Coming soon... ITIL 4 Direct Plan and Improve (DPI)

This course is subject to accreditation. We are looking forward to being able to offer both classroom and elearning to support the latest release from AXELOS on the ITIL 4 accreditation pathway.

For more information please email contactus@ilxgroup.com or call your local office.

ITIL® 4 Create Deliver and Support (CDS)

Classroom Course (With exam & manual)

Coming soon... ITIL 4 Create Deliver and Support (CDS).

This course is subject to accreditation. We are looking forward to being able to offer both classroom and elearning to support the latest release from AXELOS on the ITIL 4 accreditation pathway.

For more information please email contactus@ilxgroup.com or call your local office.

ITIL® V3 Practitioner

Classroom Course (With exam & manual)

This Practitioner course provides a practical approach to ITIL®, teaching the ‘how to’ of the framework over three days of workshop-style study.

ITIL® Practitioner classroom training can help you:

  • Apply ITSM concepts to drive service improvement
  • Put what you’ve learned into a real world context
  • Get qualified with expert instructor guidance

ITIL® Intermediates

Classroom Course

The modules within the ITIL® Intermediate level are divided into two categories – Service Lifecycle and Service Capability – covering the specialist aspects of the ITIL framework in a tailored classroom course best suited for organisations.

ITIL® Intermediates classroom training can help you:

  • Demonstrate high levels of IT competence
  • Prepare staff for continual service improvement
  • Champion ITSM within your organisation