ITIL Training blog

Like it or not, negative feedback exists as part of our work life in the IT service profession. But how you handle it can make a big impact on outcomes, and in fact your career! Here we will look at how to turn the negatives into positives, the best ways to handle bad feedback, and how you can change your perspective.

Having a period of restricted changes over Christmas, into the New Year, or in fact at any time that is right for your organisation can truly be of great benefit. ITSM change freezes can protect business operations at times where major changes are underway, when you have fewer IT professionals working, or simply during busy periods. They can minimise staff stress, prevent change errors, and restore project focus. Invoking a change freeze really can be in the best interest for your business.

So, you’ve studied hard, working to gain ITIL Certification. Well, as well as being equipped with a professional approach to service delivery, there is a lot to be gained from promoting your qualification. It will differentiate you against the competition, strengthen your reputation, and instill a sense of trust with new and existing clients and connections.

The service management profession is becoming increasingly centred on data. Unprecedented levels of information collection are changing our workflows. Data has become a necessity for providing customer insight and is revolutionising the way decisions are made.

So many IT qualifications, so little time. And when it comes to ITIL® 4, how do you sift through the mass of options at your disposal and figure out which course is the right one for you? Well, fortunately for you, that’s where we’re here to help!

It goes without saying that IT Service Managers are masters of tech. They are wise in the ways of hardware, software, and storage. They stay on top of latest industry developments and know how and when to harness emerging tools and digital trends.