General ITIL FAQs
What are the different training options available?
Our ITIL 4 portfolio of courses is available via multiple delivery methods including e-learning, virtual classroom, or physical classroom courses.
How do I get recognised in ITIL?
To be recognised in ITIL you need to have achieved certification by taking an ITIL exam. There are various levels to ITIL certification, the level you achieve is dependent on your future career aspirations and current career level.
Do I have to sit the ITIL 4 Foundation exam in English?
The ITIL 4 Foundation exam is currently available in the following languages:
- Brazilian Portuguese
How can I access my e-learning course?
You will be sent an email with login details for our digital learning portal, and then all you need is an internet connection! We recommend a minimum size of a tablet when accessing our content on a mobile device - content will not display correctly on a mobile phone.
How long is my exam voucher valid for?
You have exactly 12 months from point of purchase to sit your exam.
How long will it take for my exam voucher to be issued?
Your exam voucher will be issued via email within two business days of purchasing your e-learning licence.
How do I book my exam?
Full instructions on how to book your exam will be sent with your exam voucher.
Need more help or want to get in touch with us?
If you have any questions or need help redeeming your exam voucher, please get in touch with us at firstname.lastname@example.org
Which software does ILX use to run its virtual classroom?
ILX uses Zoom to deliver our virtual classrooms. You will be provided with a link to the event two weeks prior to course commencement within your joining instructions. When you click on the link, Zoom will load on your browser.
Can I run a system check in advance of my course?
Yes, you can check and test your computer can support the audio and video requirements within Zoom and that you have a working microphone and camera. You can test your system by joining a test meeting at https://link.edgepilot.com/s/18257746/RPccvmfhg0K6QN1riYZ4LA?u=http://zoom.us/test
Note: This pre-virtual classroom test session is required to ensure that you do not encounter any technical issues when you connect to our training.
What are the technical requirements for ILX virtual training?
macOS X with macOS 10.9 or later
Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
Windows 8 or 8.1
Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+
|Internet connection||1 Mbps or better (broadband recommended)|
Recommend 4GB or more of RAM Microphone and speakers (USB headset recommended**)
Do I need to use a headset during the training course?
We strongly recommend that all delegates use a headset as this will enhance the learner experience. It also removes the possibility of audio feedback.
On the day of my course, how long before the event should I log in?
We recommend that you log in at least 15 minutes prior to your daily start time. Technical support contact: email email@example.com who will answer any questions and provide technical support for the duration of your learning.
I'm in Australia/New Zealand, what time will my course start?
We have joined these two geographic regions for virtual delivery, covering three different time zones, and therefore delegates may find that their training isn't at the standard start and finish times.