General ITIL FAQs
What are the different training options available?
The ITIL 4 Foundation and Managing Professional Transition modules can be done as an e-learning, virtual classroom, or physical classroom courses. The remaining modules are all available as virtual or physical classroom courses, and will also have an e-learning option added before the end of 2020.
How long is a classroom course?
The Foundation module is a two-day course, the Managing Professional Transition module is a 5-day course and the remaining modules are all run over three days.
How do I get recognised in ITIL?
To be recognised in ITIL you need to have achieved certification by taking an ITIL exam. There are various levels to ITIL certification, the level you achieve is dependent on your future career aspirations and current career level.
Do I have to sit the ITIL 4 Foundation exam in English?
The ITIL 4 Foundation exam is currently available in the following languages:
- English
- Brazilian Portuguese
- Chinese
- Dutch
- French
- German
- Italian
- Japanese
- Polish
- Spanish
Do I have to sit the ITIL 4 Managing Professional Transition exam in English?
The ITIL 4 Managing Professional Transition exam is currently available in the following languages:
- English
- Brazilian Portuguese
- Chinese
E-learning FAQs
How can I access my e-learning course?
You will be sent an email with login details for our digital learning portal, and then all you need is an internet connection! We recommend a minimum size of a tablet when accessing our content on a mobile device - content will not display correctly on a mobile phone.
What's the difference between an exam code and an exam voucher?
The exam code is issued by ITILtraining.com and is valid for the same length of time as your e-learning licence. You will need your exam code to redeem your exam voucher.
The exam voucher is only valid for one month, and you will be issued with this once you have redeemed your exam code. You will need your exam voucher to book your exam.
How long is my ITIL exam code valid for?
Your exam code is valid for the same length of time as your e-learning licence.
How long is my exam voucher valid for?
Once issued the exam voucher is valid for a one month period. Therefore, please ensure you only redeem your code once you are in a position to book your exam.
How long will it take for my exam code to be issued?
Your exam code will be issued via email within 24 hours of purchasing your e-learning licence.
How do I redeem my ITIL exam voucher?
When you are ready to take your exam, enter your exam code into the box on our Redeem Your ITIL Exam Voucher page. Within 2 business days you will receive your exam voucher and full instructions on how to book your chosen exam.
How do I book my exam?
Full instructions on how to book your exam will be sent with your exam voucher.
What do I do if I lose my ITIL exam code?
Get in touch with us at contactus@ilxgroup.com.
What should I do if I fail my exam?
Please email exambookings@ilxgroup.com who will advise on the cost of a new exam voucher and how you can purchase it. Re-sit exam vouchers will be offered as online exams, not paper-based exams, and must be redeemed within two months of purchase.
Need more help or want to get in touch with us?
If you have any questions or need help redeeming your exam voucher, please get in touch with us at contactus@ilxgroup.com
Virtual FAQs
Which software does ILX use to run its virtual classroom?
ILX uses Zoom to deliver our virtual classrooms. You will be provided with a link to the event two weeks prior to course commencement within your joining instructions. When you click on the link, Zoom will load on your browser.
Can I run a system check in advance of my course?
Yes, you can check and test your computer can support the audio and video requirements within Zoom and that you have a working microphone and camera. You can test your system by joining a test meeting at https://link.edgepilot.com/s/18257746/RPccvmfhg0K6QN1riYZ4LA?u=http://zoom.us/test
Note: This pre-virtual classroom test session is required to ensure that you do not encounter any technical issues when you connect to our training.
What are the technical requirements for ILX virtual training?
Desktop app
| Operating system |
macOS X with macOS 10.9 or later Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
Windows 8 or 8.1 |
| Web browser |
Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+ |
| Internet connection | 1 Mbps or better (broadband recommended) |
| Hardware |
Recommend 4GB or more of RAM Microphone and speakers (USB headset recommended**) |
Do I need to use a headset during the training course?
We strongly recommend that all delegates use a headset as this will enhance the learner experience. It also removes the possibility of audio feedback.
On the day of my course, how long before the event should I log in?
We recommend that you log in at least 15 minutes prior to your daily start time. Technical support contact: email contactus@ilxgroup.com who will answer any questions and provide technical support for the duration of your learning.
I'm in Australia/New Zealand, what time will my course start?
We have joined these two geographic regions for virtual delivery, covering three different time zones, and therefore delegates may find that their training isn't at the standard start and finish times.
