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ITIL FAQS

What is the cost of ITIL Foundation e-learning?

E-learning is the quickest, most affordable way to an ITIL® certification. ILX offers a Foundation e-learning pack, it includes an exam simulator - this includes sample ITIL® exam questions, additional study material and full tutorial support throughout. A foundation exam voucher can be purchased separately and must be used during the training licence period. See all courses available by clicking here.

What is the cost of ITIL Foundation classroom training?

ITIL Foundation courses are usually 3 days long. ILX offer a 3 day ITIL® Foundation course which will lead to the foundation qualification and enables you to understand the key concepts and terminology in the newly updated ITIL® framework. You sit the ITIL exam on the final day. This cost of this dependant on the location – see all course dates in your area by visiting clicking here.

What is an ITIL qualification?

ITIL (IT Infrastructure Library) certificates are designed as IT Service Management qualifications. They are designed so that individuals become familiar with the optimum practice for IT Service Management – as defined in the IT Infrastructure Library guidelines.

What does having an ITIL certification mean?

To have an ITIL Foundation certification the individual should be aware of techniques, processes and functions in the core ITIL publications of service strategy, design, transition, operation and continual improvement. The individual should be able to relate the knowledge learnt into wider IT issues and own work environment.

How do I get recognised in ITIL?

To be recognised in ITIL you need to have achieved certification by taking an ITIL examination. There are various levels to ITIL certification, the level you achieve is dependent on your future career aspirations and current career level.

Why do I need an ITIL qualification?

People often consider an ITIL qualification for personal development reasons and for their career. Quite often to get on to the top of the CV pile, you need to have an extra qualification like ITIL (even if involved in service management for many years without it). In many advertised application an ITIL qualification is essential.

Many companies also encourage employees to take the exams, so you are then able to present your company as using ITIL. This works well if supplying large IT organisations or external companies.

What does ITIL compromise of?

ITIL consists of a five book library:

• Continual Service Improvement – Guidance on how to consistently monitor your portfolio of services to ensure they are as good as they can be and still of value to your clients.
• Service Transition – Guidance on moving from the previous state to the new state and implementing these services.
• Service Operation – Guidance on day to day management of your services.
• Service Strategy – Guidance on defining types of levels of service that you want to provide to your user and customers.
• Service Design – Guidance on how to shape the way in which your service strategy will become a reality.

What languages are the ITIL manuals in?

Foundation examinations are available in English, Spanish, French, Portuguese, German, Chinese, Japanese and Russian. The Practitioner examinations are English only. The Service Manager exams are available in English, German and Russian.

If I take an ITIL Foundation in another language do I still have to learn the ITIL terms in English?

Yes. In the examinations you will find the English as well as the translated terms. The ITIL terms can be found in the exam requirements.

What happens if I fail an exam?

If you fail an examination, you will be able to participate in another examination session (there is no limit to the number of times you retake the examination) – subject to a resit fee which doesn't necessarily need to be at the same examination centre. Exam pass rates are much higher for individuals who have sat an accredited training course.

How can I access my e-learning course?

You will be sent an email with login details for our digital learning portal, and then all you need is an internet connection! We recommend a minimum size of a tablet when accessing our content on a mobile device - content will not display correctly on a mobile phone.

FAQs for exam bookings with e-learning products

What's the difference between an exam code and an exam voucher?

The exam code is issued by ITIL and is valid for the same length of time as your e-learning licence. You will need your exam code to redeem your exam voucher.

The exam voucher is only valid for one month, and you will be issued with this once you have redeemed your exam code. You will need your exam voucher to book your exam.

How long is my ITIL exam code valid for?

Your exam code is valid for the same length of time as your e-learning licence.

How long will it take for my exam code to be issued?

Your exam code will be issued via email within 24 hours of purchasing your e-learning licence.

How do I redeem my ITIL exam code?

When you are ready to take your exam, enter your exam code into the box on our Redeem Your ITIL Exam Voucher page. Within 48 hours of redeeming your exam code you will receive your exam voucher and full instructions on how to book your chosen exam.

How long is my exam voucher valid for?

Once issued the exam voucher is valid for a one month period. Therefore, please ensure you only redeem your code once you are in a position to book your exam.

How do I book my exam?

Full instructions on how to book your exam will be sent with your exam voucher.

What do I do if I lose my ITIL exam code?

Get in touch with us at contactus@ilxgroup.com.

Need more help or want to get in touch with us?

If you have any questions or need help redeeming your exam voucher, please get in touch with us at contactus@ilxgroup.com.

FAQs for exam bookings with blended learning products

What's the difference between an exam code and an exam voucher?

The exam code is issued by ITIL and is valid for the same length of time as your e-learning licence. You will need your exam code to redeem your exam voucher for your online Foundation exam.

The exam voucher is only valid for one month, and you will be issued with this once you have redeemed your exam code. You will need your exam voucher to book your exam.

How long is my ITIL exam code valid for?

Your exam code is valid for the same length of time as your e-learning licence.

How long will it take for my exam code to be issued?

Your exam code will be issued to you via email within 24 hours of purchasing your blended learning pack.

How do I redeem my ITIL exam code?

When you are ready to take your exam, enter your exam code into the box on our Redeem Your ITIL Exam Voucher page to redeem your voucher. Within 48 hours of redeeming your exam code you will receive your exam voucher and full instructions on how to book your chosen exam.

How long is my exam voucher valid for?

Once issued the exam voucher is valid for a one month period. Therefore, please ensure you only redeem your code once you are in a position to book your exam.

How do I book my exam?

Full instructions on how to book your exam will be sent with your exam voucher.

What do I do if I lose my ITIL exam code?

Get in touch with us at contactus@ilxgroup.com.

Need more help or want to get in touch with us?

If you have any questions or need help redeeming your exam voucher, please get in touch with us at contactus@ilxgroup.com.

Take a look at our training courses