"Anglo American plc is one of the world's largest mining companies; with IM staff distributed across the globe. For this reason, the ITIL Foundation e-learning solution from ILX has provided us with an excellent mechanism to educate our staff, often located at mining sites far from major centres. The high standard of the multi-media rich course is exemplary in course design, interaction, assessment and learner support. The design of the course material makes it easy for students to navigate through the course material and optimise their learning at their own pace and convenience."

Brian Bear, Anglo American, South Africa

About ITILTraining.com

ITILtraining.com is part of ILX Group, a leading international of professional learning and consulting solutions.

This website is dedicated to the IT Service Management E-learning available globally together with classroom courses delivered in certain territories.

All courses are developed in house with a dedicated team of experts and are available worldwide. The courses are accredited by PeopleCert who offer the full AXELOS Global Best Practice portfolio.

What is ITIL? ITIL Definition

The IT Infrastructure Library (ITIL) is a widely recognised and accepted approach to IT globally. ITIL has been drawn up to support the needs of a business environment, it enables you to lower your IT costs but deliver better services - by improving the way different teams interact and manage the IT infrastructure within your business. It incorporates a wide range of departments, from designing to developing.

ITIL remains the gold standard after 30 years, it delivers real business benefits by adapting to your business needs. It is ideal in a customer-service based management system. It does this by managing risk, improving customer experience and enabling business change.

You can take a range of ITIL examinations and they are currently being taken in over 150 countries. ITIL is owned by AXELOS which is committed to maintaining and developing the future versions of ITIL.

ITIL's History

ITIL developed at the end of the 1980's – when the level of IT service provided to the British Government was deemed insufficient. The Office of Government Commerce (OGC) - which was then called The Central Computer and Telecommunications Agency (CCTA), had the task of developing an efficient IT framework with the use of IT resources within the British Governments private sector.The earliest version of ITIL, GITIM (Government Information Technology Infrastructure Management) was very different to the existing ITIL but the concept was quite similar - both focusing around service and delivery.

In 1990 government agencies and large companies in Europe quickly adopted the framework. ITIL was used in government and non-government organisations and was spreading very quickly. IT evolved and likewise ITIL did - it grew in popularity in the UK, USA and across the world.

It was in 2000 that CCTA merged into OGC. In that same year Microsoft also developed their Microsoft Operations Framework (MOF) using ITIL.

Version 2 of ITIL was released in 2001. The Service Delivery books and Service Support were rethought and redeveloped into more usable concise volumes. It became, by far, the most widely used IT service management system with the best practice approach.

Version 3 of ITIL was published in 2007. It adopted more of a lifecycle approach to service management and had greater emphasis on the IT business integration.

ITIL was updated in 2011. No entirely new concepts were added, but the aim of the update was to "resolve errors and inconsistencies in the text and diagrams across the whole suite".

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