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Testimonials

Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


Trusted Customer
Posted on Tuesday, 12th September 2023 09:30
Submitted by ILX Marketing Team
Unravelling the concept of value co-creation in ITIL® 4

Referenced in the first of the guiding principles ‘focus on value’, value co-creation is a core concept in the ITIL® 4 framework. But what is value co-creation? And how can your organisation benefit from it?

What is value co-creation?

According to ITIL 4, value is defined as the ‘perceived benefit, usefulness and importance of something’. Value co-creation occurs when both parties involved, the service provider and customer, can derive value from the service created.

What steps can be taken to ensure value co-creation?

Two main factors help to establish value co-creation:

  1. Value is clearly defined: From the outset customer expectations should be identified and an IT service manager needs to confirm that these objectives are achievable
  2. Ongoing collaboration: The service provider needs to be in regular contact with the customer, giving them the opportunity to provide feedback on the service being created and ensuring that it continues to meet changing needs

What are the benefits of using ITIL 4 for value co-creation?

  • Builds a customer centric approach that allows IT service managers to develop a better understanding of service requirements
  • Improves service quality through continued feedback and collaboration
  • Increases customer satisfaction by involving them throughout the process and ensuring they are happy with the service delivered
  • Gives your organisation a competitive edge by allowing you to provide a personal and tailored approach
  • Forges stronger customer relationships building trust and loyalty
  • Plus, much more!

Start your ITIL 4 training

At ILX we provide e-learning, virtual and classroom training options for each course included in both the ITIL 4 Managing Professional and Strategic Leader designations.

If you need any further information, please visit our website or contact our customer service team.