ITIL Training blog

Interviewing for an IT Service Management role can be a daunting prospect. In a role so vast and varied, it is hard to preempt exactly what is going to come up during the interview process. You could be asked to define the service desk, right through to giving an example of a time you handled change management. Being prepared is key, and so you have come to the right place.

All too often Human Resources Service Management (HRSM) is overlooked and undervalued, but customer experience starts from within. And so we must prioritise HR Service Management, make improvements, and invest in smart solutions. Not only because we risk falling behind if we don’t, but because the benefits are broad and long-lasting. Let’s take a look at them…

Within the ITIL framework, the Service Validation and Testing process plays an important role. Not only is it used to actively maintain test environments, but it also works to ensure that developments meet the quality standard as well as customer expectations, and it verifies that releases can continue to be supported beyond their launch.

Change is constant in business today. Change has the power to increase profits and brings about growth. It can also improve productivity, employee satisfaction and develop customer relationships. Change is not something to be feared, but embraced!

The fast-paced nature of the IT environment presents a number of challenges for IT service professionals, not least the management of risk. The ever-evolving digital world means that businesses are forever changing and growing, adopting new technologies and transitioning their services. Handling risk effectively through this continuous change is paramount. Read on to discover how, as an ITSM, you can master smart practices to harness risk management.

Digital enterprise is notoriously fast paced, and so our ITIL 4 High Velocity IT course has been developed to equip ITSM managers - and aspiring managers - to deliver digital services successfully at speed.