ITIL Intermediate Training Courses

ITIL Service and Lifecycle Capability Streams

In the ITIL Intermediate level, there are two routes to achieving a new ITIL Expert in IT Service Management:

ITIL Service Lifecycle Stream

The ITIL Service Lifecycle:

• Service Strategy (SS)
• Service Design (SD)
• Service Transition (ST)
• Service Operations (SO)
• Continual Service Improvement (CSI)

ITIL Service Capability Stream

Focusses on the processes and comprises of four role-specific, 5-day modules and certificates:

• Planning, Protection & Optimisation
• Service Offerings & Agreement
• Release, Control & Validation
• Operational Support & Analysis