ITIL Training blog

The conflict between ITIL and DevOps is huge in the service management industry. There are arguments that make a valid case for the two being irreconcilable. There are just as many that are speculative or misinformed. This blog entry will dig deep into rhetoric from both sides of the debate. Some arguments will be legitimate. Others will show who may need to revise their understanding of either ITIL or DevOps.

IT service management is all about looking forward. We all strive for continual improvement. This goes hand in hand with technological innovation. Old service desks struggle to meet a greater demand for efficiency. They’re held back by things like dated support ticket systems, clunky functionality and poor cloud support. What upcoming trends will help fix longstanding problems? Here are our best guesses.

In the last two decades ITIL has helped some of the world’s biggest corporations. Disney, Microsoft, IBM, these are just some of the many ITIL success stories. However, there is the misconception that ITIL cannot also benefit small businesses. Here are 4 ways ITIL can help small and medium enterprises (SMEs) reach their long term goals.

Whoever informed you of the ‘death of ITIL’ has been grossly misinformed. Any allegations of irrelevance, favouring Agile or DevOps, fail to consider ITIL's scalability. ITIL has maintained a reputation as gold-standard ITSM framework for over two decades. This reputation is as valid in 2017, and will continue to be so going forward. This blog takes three examples of big issues currently faced by companies, and how ITIL can help them.

It’s one thing to improve ITIL implementation in your company. Introducing it in the first place is a whole different task. You have work ITIL into the organization’s existing culture. After that, you have the lay the groundwork for continual improvement. Here are five things to consider when first implementing ITIL.

ITIL is a set of recommendations based on thousands of examples and years of experience. Because every organization is different, you should also use your own experience to guide the implementation. Often, you don’t need every part of ITIL. ITIL for SMBs Small and medium-sized businesses in particular benefit from implementing parts of ITIL. This should be based around the organization’s needs and goals. For example, small businesses often have one or two people handling all computer issues. S...