Whoever informed you of the ‘death of ITIL’ has been grossly misinformed. Any allegations of irrelevance, favouring Agile or DevOps, fail to consider ITIL's scalability. ITIL has maintained a reputation as gold-standard ITSM framework for over two decades. This reputation is as valid in 2017, and will continue to be so going forward. This blog takes three examples of big issues currently faced by companies, and how ITIL can help them.
1. ITIL can solve issues that impact productivity
The UK is facing a productivity crisis, and it is costing companies £35 billion per year. IT lies at the root of this problem. According to a report from Managed 24/7, the three most common IT issues are:
- Slow-running systems and equipment (65%)
- Connection failures (54%)
- Outdated software (32%)
There are several ways ITIL processes can rectify this costly problem. Firstly, ITIL helps service desks take a proactive approach to problem solving. Through Incident Management and Problem Management, teams can stop problems before they escalate. This is also with minimal disruption to important daily operations.
2. ITIL can equip businesses for digital transformation
“Digital transformation” is how businesses adapt services and operations to embrace technology. The integration of businesses and their IT departments is fundamental to digital transformation.
Computer Weekly's Cliff Saran writes ‘the role of ITSM is set to become increasingly important, as CEOs look to digitise their business.' ITIL can be scaled to best help companies become digitized, regardless of industry.
For organizations to succeed, they must cater to today’s tech-savvy customer. ITIL teaches companies that success doesn’t come through standing still. This is seen in the process of Continual Service Improvement. Companies must remain forward-thinking and adaptable to new innovation.
3. ITIL can help companies fend off cybersecurity threats
To say that organizations fear cybercrime would be an enormous understatement. A recent report estimates cybercrime will cost the world $6 trillion annually, doubling since 2015.
Thinking of security as a service helps understand how ITIL can assist. This will also help integrate security measures with daily IT operations. ITIL promotes a culture of shared responsibility. This prompts stakeholders to take ownership of cybersecurity.
Two prominent ITIL processes for cybersecurity are Incident Management and Problem Management. Incident Management helps companies deal with a major breach as efficiently as possible. Problem management can help identify cybersecurity vulnerabilities at the root cause.
In the midst of digital transformation and IT integration, ITIL is still highly influential. In 2017, an ITIL certification means you are committed to stellar standards of IT service. This will boost your employment prospects. It will also connect you with a global community of dedicated professionals.