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ITIL Training courses

ITIL® 4: Improving effectiveness to deliver better customer experiences

ITIL 4 infographic

ITIL 4, a guidance update for 2019, helps organisations adapt to the modern digital world. This latest edition includes the best bits of V3, but with a greater focus on collaborative working, along with a holistic end-to-end view of product and service delivery.

ITIL® 4 Foundation

Online Course (Without exam)

From Just $660

Designed to offer a seamless transition from organisations’ current ways of working to a more modern, flexible and faster approach, ITIL 4 helps organisations adopt new ways of working in the modern digital world.

ITIL 4 Foundation is the base-level certification that teaches you how ITIL’s guiding principles can help organisations to adopt and adapt IT service management.

ITIL® 4 Foundation

Online Course (With exam)

From Just $1,040

ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services.

As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.

ITIL® 4 Foundation

Classroom Course (With exam & manual)

From Just $1,660

Our ITIL 4 classroom course uses group discussions, case-study-based activities, and real-world examples to bring the material to life, and enable you to acquire the knowledge and skills you need to successfully pass the ITIL 4 Foundation certification. As a result, you will become a more confident, more effective member of your team, delivering better customer experiences throughout your organisation.

ITIL® 4 Foundation Plus Pack

Online Course (With exam & manual)

From Just $1,110

ITIL 4 reflects the fast-paced and complex environment we live in, opening up ITIL to a wider range of professionals working in the world of digital transformation. With our e-learning courses, you can study at a time and pace that suits you, with the full support of our ILX tutor panel.

ITIL® V3 Foundation

Online Course (Without exam)

From Just $660

This accredited multimedia training course suits beginners to ITIL®, providing everything required to pass the ITIL® Foundation exam in approximately ten study hours.

ITIL® Foundation online training can help you:

  • Create a foundation for developing your skills
  • Take the first step to becoming an ITSM professional
  • Get certified from anywhere, at your own pace

ITIL® V3 Foundation

Online Course (With exam)

From Just $1,040

This acccredited multimedia training suits beginners to ITIL and provides everything required to pass the ITIL Foundation exam. The course takes approximately 10 study hours - then you're ready to book your exam, included in the price.

ITIL® V3 Foundation

Classroom Course (With exam & manual)

This Foundation course is designed for beginners to ITIL®, using three days to cover the fundamental concepts and prepare you for the Foundation exam.

ITIL® Foundation classroom training can help you:

  • Develop knowledge of ITSM fundamentals
  • Join a millions-strong network of IT professionals
  • Get certified with intensive, expert instruction

ITIL® V3 Practitioner

Classroom Course (With exam & manual)

This Practitioner course provides a practical approach to ITIL®, teaching the ‘how to’ of the framework over three days of workshop-style study.

ITIL® Practitioner classroom training can help you:

  • Apply ITSM concepts to drive service improvement
  • Put what you’ve learned into a real world context
  • Get qualified with expert instructor guidance

ITIL® V3 Foundation and Practitioner

Classroom Course (With exam & manual)

ILX Group’s accredited ITIL® Foundation and Practitioner classroom course contains all of the training and materials you need to pass both Foundation and Practitioner exams in only five days.

ITIL® Foundation & Practitioner classroom training can help you:

  • Fully grasp the concepts surrounding ITSM
  • Apply knowledge to guide continual service improvement
  • Get certified among experts and peers

ITIL® V3 Foundation and Practitioner

Blended Learning Course (With exam & manual)

From Just $2,840

The ITIL® Foundation and Practitioner blended learning option provides everything needed to attain both qualifications. The Foundation course is delivered digitally online, with a two-day classroom workshop covering the Practitioner element.

ITIL® Foundation & Practitioner blended learning can help you:

  • Learn the global language of ITSM
  • Use ITIL principles to deliver service improvement
  • Combine aspects of classroom and online training

ITIL® Intermediates

Classroom Course

The modules within the ITIL® Intermediate level are divided into two categories – Service Lifecycle and Service Capability – covering the specialist aspects of the ITIL framework in a tailored classroom course best suited for organisations.

ITIL® Intermediates classroom training can help you:

  • Demonstrate high levels of IT competence
  • Prepare staff for continual service improvement
  • Champion ITSM within your organisation