ITILTraining.com Terms and Conditions

About Us ILX Group plc are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.

Our full terms and conditions can be found here.

Our Contact details:
ILX Group plc
George House Princes Court Beam Heath Way Nantwich, Cheshire CW5 6GD United Kingdom
Phone: +44 (0)1270 611600
Fax: +44 (0)1270 628 513
Email: contactus@ilxgroup.com
VAT Registration Number GB 166523696

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. These are processed by the largest independent Payment Service Provider in the UK, Sage Pay. Your card will be charged in Pounds Sterling (British Pounds). Other currencies shown on the site are for information purposes. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the British Pound transaction value shown to US Dollars or your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Pass Pledge

We're so confident that you'll pass your Foundation exam first time with ILX Group that we offer a Pass Pledge for all our Foundation e-learning courses. If you don't pass, then ILX will allow you take the exam a second time, at no extra cost, as long as it is within three months of taking your original exam.

Are there any conditions related to Pass Pledge?

Provided that you have completed the e-learning in full and that you have passed the exam simulator, you will be entitled to a free resit. You will have been advised whether you have passed or failed the exam simulator at the time of taking, as it is included within your e-learning. If you're not sure, don't worry, contact us and we will be happy to check for you.

Will my exam resit be online or a paper exam?

All exam resits are taken online via remote proctor. If you want more information about online exams take a look at our dedicated page here.

Which courses does "Pass Pledge" apply to?

We offer a Pass Pledge on all of our Foundation e-learning courses.

How do I get my Pass Pledge?

Simply purchase one of our e-learning Foundation courses, with the exam cost included and the Pass Pledge will automatically be applied.

If I need to use my Pass Pledge or I have any further questions, who should I contact?

Please email contactus@ilxgroup.com and we will be happy to assist you.

Exam Vouchers

If you have booked a classroom course, the relevant exam(s) will be taken during your time in the classroom. Should you wish to reschedule your exam, there will be an additional £25 administration fee.

If you have bought an e-learning licence or blended learning course with an exam, you will have been sent an exam code to redeem once you're ready to sit the exam. Your exam voucher will only be valid for one month, so make sure you're ready to take the exam before redeeming your code. You can reschedule the exam as many times as you like within the voucher's one month period, but if you need to extend the one-month term, there will be an additional £25 administration fee.

Shipping And Handling All products shipped within the United Kingdom will be subject to a standard shipping charge of £9.99. All orders from the UK to the European Union will be subject to a shipping charge of £15.00, all others outside the UK will be subject to a shipping charge of £25.

Delivery Schedule We will aim to send your order out within 2 working days. Allow up to 5 working days for delivery. If you have a more urgent requirement please contact us  contactus@ilxgroup.com and we can ensure quick delivery and even online access to your chosen course whilst you wait for the order to arrive.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Our VAT Registration number is: GB 166 5236 96.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy ILX Group plc do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

E-Licence Term and Termination

E-learning access is for one (1), three (3), twelve (12) months from the date on which they are purchased by the Customer. No refunds shall be given for the cancellation of E-learning courses no matter when cancellation is notified to us if the E-learning licence was activated. The exam vouchers purchased in connection with each licence must be redeemed before the licence expires.

Exams and classroom work shops associated with our Blended Learning courses must be booked and attended during the Licence Period. The Licence will terminate immediately on the expiry of the Licence Period.

Classroom Courses, Cancellation and Transfer

Classroom courses and their respective exams must be attended within 12 months of the date on which they are purchased by the Customer.

The venue and date of the course will be as advised to the Customer at the time of booking. ILX reserves the right to change the location of the course and will advise the customer as soon as this change is known. ILX reserves the right to cancel or reschedule any course and will advise the customer as soon as this change is known. ILX will use all reasonable endeavours to avoid changes of this nature.

When this is unavoidable ILX will refund, in full, all monies paid by the customer, or at the customer's option apply all monies to a rescheduled or alternative course.

Customer Cancellations and transfers will only be accepted if made in writing and received at least four weeks before the start of a classroom course. Where the notice to cancel and or transfer is given is less than four weeks but more than two weeks, cancellations or transfers will incur a charge equivalent to 50% of the course fee. Where cancellations or transfers are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer. The Customer accepts that cancellations and transfers made with four weeks or less notice means that ILX will have difficulty in finding a new customer to take the customers place and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not cancelled or requested to transfer.

Transfers beyond this point can be arranged but the Customer will be liable to pay a fee.

In respect of Blended Learning courses containing an e-learning and workshop or exam element, the Customer must attend the workshop and or exam element(s) within the Licence Period. Should the Customer fail to attend within this period then ILX reserves the right to charge the Customer another fee to book the workshop and or exam element, which will charged at the market rate (in current).

Reaching Us If you need to reach us, please email us using the link on the contact page, alternatively, you can call on +44 (0)1270 611600 (International +44 1270 611600) or fax us on +44 (0)1270 628 513 or write to us at George House Princes Court Beam Heath Way Nantwich, Cheshire CW5 6GD United Kingdom