If you’re not quite sure which journey you want to take through the ITIL 4 certification scheme, then this bundle is the one for you! ITIL 4 Foundation is a pre-requisite for all other modules, and the Direct, Plan and Improve module is required for both the Managing Professional and the Strategic Leader stream, so whichever way you choose to go, you’ll already have the first module done!
This is an e-learning bundle, which means it can be done at your own pace, at a time and place that suits you. The learning is split into bitesize modules, making the content more easily digestible, and it includes an exam simulator, so you can test your knowledge before taking the exam.
The ITIL 4 Foundation course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.
The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.
Direct Plan and Improve (DPI) is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
The Foundation elearning takes approximately 10-12 hours and the DPI takes approximately 12-14 hours to complete.
At the end of the Foundation course, you will:
At the end of the Direct, Plan and Improve course, you will:
ITIL 4 Foundation
Digital official manual: You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBooks.
Hardcopy official manual: If you decide to purchase the hardcopy official manual as an optional extra your manual will be shipped to your chosen address within 48 hours of purchase.
There are no formal pre-requisites for the ITIL 4 Foundation.
For the DPI exam there are two formal prerequisites. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.
Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to book your online exams at a date and time of your choice. You are responsible for booking your own exams. For more information about how to take your exam and the technical requirements, please click here.
Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.
ITIL 4 Foundation
ITIL 4 DPI