Redeem Your ITIL Exam Voucher

Ready to take your exam? If you have bought an e-learning licence or blended learning course, and you're ready to take your exam, you need to think about how you would like to do that. At ILX we offer you a couple of different options - you can take your exam at one of our training venues, or by online proctor from the comfort of your own home.

When you booked, you were sent an exam code to redeem. You will need this once you've made your decision about how to sit your exam. Your exam voucher will only be valid for one month, so please make sure you're ready to take the exam before redeeming your code.

You can reschedule the exam as many times as you like within the period covered by the voucher. Exam vouchers can be extended, but only when the exam voucher is still valid/in date. Vouchers can only be extended for a maximum of six months, at a cost of R500 per request (plus VAT where applicable).

You cannot extend a voucher that has already expired. Instead you will need to purchase a new voucher.

Peoplecert cancellation charges

If your voucher is still in date, and you wish to cancel a Peoplecert exam, cancellation charges will apply. They are as follows:

  • Up to 48hrs before the exam: Free
    • Candidates can cancel or change the exam date through their Peoplecert profile for free
  • 48hrs to 4hrs before the exam:
    • Candidates can change the exam date directly through their Peoplecert profile at a cost of R800 (plus VAT where applicable) - you will be charged by Peoplecert
    • Contact ILX and we can cancel the exam for you at a cost of R500 per request (plus VAT where applicable) - you can then rebook your exam if your voucher is still in date
  • 4hrs to 0hrs before the exam:
    • Candidates can change the exam date through their Peoplecert profile at a cost of R1,595 per request (plus VAT where applicable) - you will be charged by Peoplecert
    • Contact ILX and we can cancel the exam for you, at a cost of R1,595 per request (plus VAT where applicable) - you can then rebook your exam if your voucher is still in date


Please allow 48 hours between redeeming your exam code and receiving your exam voucher.

FAQs for exam codes and vouchers.